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Connected Services Data

We may disclose the following Connected Services Data to you and our affiliates and business partners for quality confirmation, data analysis, research (including artificial intelligence research), and product development. We also disclose the following data with others if required by law, litigation, legal process, customer service and our legitimate business purposes.

LOCATION DATA

We may disclose your vehicle’s Location Data, linked to your VIN, and Account Information to emergency responders, law enforcement, our affiliates and service providers acting on our behalf, as well as any compatible third-party services or device you have authorized to receive your vehicle’s Location Data. Where applicable, we may disclose your vehicle’s Location Data to our affiliates to prevent fraud or misuse. If you provide express prior consent, we may also disclose your Location Data to our affiliates and non-affiliated insurance companies to provide you with usage-based insurance information and offers. If your vehicle is stolen or you are attempting to locate missing persons, we may try to locate your vehicle and disclose that Location Data to law enforcement. We may also work with law enforcement to recover the vehicle utilizing the vehicle’s GPS. We DO NOT disclose Location Data to law enforcement without your consent, unless we are required to do so by law or legal process, as may be required for national security, or where we believe it necessary to prevent harm, injury or loss.

Automatic collision notification operates so that if the airbag sensor is triggered or there is a severe rear-end collision of your vehicle, your vehicle will send an electronic signal to our Response Center and record and transmit your vehicle location, so that we can disclose your Account Information and vehicle location to emergency responders and provide assistance to you. If you press the “SOS” button, your vehicle will send an electronic signal to our Response Center and record and transmit your vehicle location so that we can disclose your Account Information and vehicle location to emergency responders and provide assistance to you.

Unless we obtain your consent, we will not provide your Location Data to other parties for their own purposes or use your Location Data for our marketing purposes.

REMOTE DATA

We disclose your vehicle’s Location Data based on last ignition off to assist you in finding your vehicle. When you press the “Destination Assist” button on your in-vehicle navigation unit, your vehicle will send an electronic signal to the Response Center which identifies your vehicle location to the Response Center agent who answers your call. We also disclose Real Time Status of your vehicle (i.e., vehicle location, status of powered doors, windows, hood, trunk, sunroof, hazard lights, odometer reading, oil life, fuel economy, trip distance, distance to empty) only to you. Further, we may disclose Remote Data to your compatible connected device.

MULTIMEDIA SCREEN DATA

We may disclose your Multimedia Screen Data to our parent company for quality confirmation, data analysis, research and to improve functionality and product offerings and compatible third-party services and device.

DRIVING DATA

We disclose Driving Data to our affiliates and business partners so we can work together to provide Connected Services to you and for product improvement. If you provide express prior consent, we may also disclose your Driving Data with our affiliates and non-affiliated insurance companies to provide you to usage-based insurance information and offers. We will also disclose Driving Data to compatible third-party services and device you authorize. Unless we obtain your consent, we will not provide your Driving Data to other parties for their own purposes or use your Driving Data for our marketing purposes.

VEHICLE HEALTH DATA AND VEHICLE INFORMATION

We disclose your Vehicle Health Data to you and to our parent company (Toyota Motor Corporation) and affiliates. If you specifically agree to allow us to disclose your Vehicle Health Data to your dealer for its own use and for vehicle servicing, we will disclose your most current Vehicle Health Data, linked to your VIN and Account Information, and last 12 monthly vehicle health reports. We may also disclose your Vehicle Health Data to your compatible connected device. We may also disclose certain Vehicle Health Data, including control module software IDs, odometer readings, battery energy data, and information from your vehicle’s on-board diagnostic system, as well as Vehicle Information such as your Vehicle Identification Number (VIN), to state and federal regulatory authorities as necessary to comply with applicable legal requirements, such as battery and emissions reporting requirements.

EXTERIOR IMAGE DATA

If your vehicle is equipped with advanced driver assistance features such as Lexus Safety System+ (Version 3.0 or later) or Teammate, we may from time to time de-link and disclose Exterior Image Data to our affiliates and business partners to help improve and develop advanced driver assistance features. If you opt-in to External Vehicle Video Capture, Exterior Image Data may be disclosed to our affiliates and business partners when specific driving events occur (e.g., sudden braking) to help improve and develop automated driving operations and safety features for future vehicles. Our affiliates and business partners may also use de-linked Exterior Image Data of certain road features (e.g., images of road signs) and their locations to develop high-definition maps.

AGGREGATED DATA DISCLOSURE

We may sometimes disclose non-identifying or aggregated data to business partners for education and research related to environmental and energy issues, advanced technologies, and data analysis.

COMPATIBLE THIRD-PARTY SERVICES

We may send Location Data and Voice Recording transcriptions to compatible third-party services or technologies you have linked to your Connected Services account.

SERVICE PROVIDERS

We may disclose Connected Services Data to our service providers who provide certain services to us, such as cloud hosting, marketing, voice assistant technology, telematics software, and subscription management vendors.

Account Information and Other Connected Services Data

We may disclose your Account Information and other Connected Services Data to:

EMERGENCY RESPONDERS

To provide emergency assistance to you with our Safety Connect feature. This includes roadside assistance providers.

OUR AFFILIATES

To support vehicle improvement and, if you opt-in, for usage-based insurance products. Also, if your lienholder/lessor is Toyota Motor Credit Corporation (TMCC) and TMCC requests that we find your vehicle because of (1) alleged fraud or (2) breach of your lease, retail installment contract or vehicle loan with TMCC, we can try to locate your vehicle and disclose that location to TMCC. TMCC will be required to contact us directly and provide us with the information we request to verify the fraud or breach of your lease, retail installment contract, or vehicle loan. Also, if your lienholder/lessor is TMCC, we may disclose certain Vehicle Health Data (odometer readings and your vehicle’s distance traveled) to TMCC for the purpose of communication about your lease.

OUR PARENT COMPANY

We may also disclose your Account Information to support safety, research, analysis, and product development made by our parent company, Toyota Motor Corporation.

SERVICE PROVIDERS

We may disclose your Account Information to service providers who provide certain services, such as cloud hosting, marketing, voice assistant technology, telematics software, and subscription management vendors.

WI-FI CONNECTIVITY

With your opt-in consent, Lexus may disclose your Account Information, Vehicle Information (e.g., VIN) and Device Data to the Wi-Fi provider for Wi-Fi connectivity services.

INSURANCE PROVIDERS

We may disclose your Account Information to insurance providers only if you have provided your prior express consent or as required by law.

YOUR DEALER

We may disclose your Account Information and Vehicle Health Data (for Service Connect) to your dealer only if you have provided your prior express consent or as required by law.

VEHICLE SALE OR TRANSFER

If you do not notify us of a sale or transfer of your vehicle, we may continue to send reports and data about the vehicle or Connected Services account to the subscriber’s Account Information currently on file with us. In such case, we are not responsible for any privacy related damages you may suffer.

LAW ENFORCEMENT

We DO NOT disclose your Account Information to law enforcement without your consent, unless we are required to do so by law or legal process, as may be required for national security, or where we believe it necessary to prevent harm, injury or loss.

We DO NOT disclose your Connected Services Data to:

Data Resellers.
Social Networks.
Ad Networks.
Insurance Providers, unless we have your consent or as required by law.

OTHER

Section VII of this Privacy Notice provides additional information regarding data disclosure and “sale” or “sharing” (as defined by applicable privacy laws) practices in connection with Connected Services Data and Account Information.