HOW DO YOU MAKE A CUSTOMER FEEL LIKE A GUEST?
A SERVICE CENTER, CENTERED AROUND YOU.
There's a covenant every Lexus associate and employee stands by. We have a desire to do things right from the start. We strive to have the finest dealer network in the industry. And most importantly, we treat each customer like we'd treat a guest in our own home. This means paying attention to the details. Anticipating what our guests need. And applying the same level of care and thoughtfulness to each moment in the dealership that we put into our vehicles. That's what makes the Lexus experience unlike all others.
LEXUS VEHICLE DELIVERY SPECIALIST
During the delivery of your new Lexus, a Vehicle Delivery Specialist will personally walk you through every feature, setting and function. Each specialist has a deep knowledge of all our vehicles—they’ll take the time to explain and thoroughly demonstrate each feature, letting you get comfortable with everything before you leave.
LEXUS TECHNOLOGY SPECIALISTS
A highly trained Lexus Technology Specialist is also available to answer all your questions regarding the technology on your vehicle at any point during your ownership. They can assist you with customizing and activating many of the vehicle’s systems, including Enform, Bluetooth®,* Navigation and voice command. Even after you’ve left the dealership, they’ll be on hand to troubleshoot any other issues you may have.
THE LEXUS COLLECTION
For those who wish to enhance their ownership experience even further, we offer “The Lexus Collection” catalog. Every year, we assemble a range of finely crafted products tailored to the Lexus enthusiast. From stunning timepieces to carbon fiber sunglasses, an exceptional item can be found for every driver.
LEXUS PERSONALIZED SETTINGS*
Every Lexus comes with a variety of electronic features that can be programmed to your preferences—such as voice settings, multimedia screen preferences and other vehicle settings. These can be programmed at any authorized dealership at no charge during the first complimentary service. This service is performed at 30 days/1,000 miles or 6 months/5,000 miles, depending on your vehicle. To see which settings can be personalized for your vehicle, choose the model below.
GET THE VIP TREATMENT
Just as you’d expect, Lexus dealerships provide much more than great technical service. Many dealerships offer a wide range of amenities, like complimentary car washes, custom guest lounges and loaner vehicles.* There are also Elite of Lexus dealers—the best of the best—who are awarded for excelling at sales, service and ownership support. Whichever one you choose, your satisfaction is their number-one goal.
*Check your Lexus dealer for availability.
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