UNWAVERING CONFIDENCE. UNPRECEDENTED CONVENIENCE.
UNWAVERING CONFIDENCE. UNPRECEDENTED CONVENIENCE.
Your time spent behind the wheel is only one part of the Lexus ownership experience. Being a Lexus owner means knowing every technician who services your vehicle has met some of the highest service standards in the industry. It’s the flexibility of having numerous vehicle systems personalized to your specific needs. And it’s the convenience of knowing any dealer in the country can access your past and pending Lexus service records through a database that’s the first of its kind in the industry.
THE LEXUS SERVICE EXPERIENCE
When you bring your vehicle into your Lexus dealer, you can be certain of two things: quality service and certified Lexus parts. Of course, there's nobody more qualified to install those parts than an authorized Lexus service technician. They specialize in the maintenance and repair of Lexus vehicles. In fact, many of our technicians are graduates from the Lexus Commitment to Perfection Certification program, where in-depth training and rigorous exams—from both Lexus and the National Institute of Automotive Service Excellence—are required.
Another benefit of maintaining your vehicle at your Lexus dealer is the Lexus National Service History database. As long as you have your vehicle serviced at a Lexus dealership, there will always be a record of which repairs have been done and, more important, which repairs still need to be performed—no matter which Lexus dealership you take your vehicle to.
As you might assume, Lexus dealerships provide much more than great technical service. Many dealerships offer a wide range of luxuries, such as custom waiting lounges, Lexus loaner vehicles, complimentary car washes and free pickup and delivery. Some dealerships even provide concierge services and office areas for customers to conduct business in. It's this kind of exceptional treatment that keeps our clientele returning again and again.
Lexus has a wide range of amenities and programs. This list provides a short overview of the most notable ones:
- Lexus Personalized Settings: Lexus vehicles include a variety of electronic features that can be programmed to your preferences. For example, doors can be programmed to remain locked when you shift into "Park." Depending on the model, programming of these features is performed once at no charge either at the 30-day/1,000-mile scheduled maintenance service, or the 6-month/5,000-mile scheduled service. Programming of some Lexus Personalized Settings requires special equipment and may be performed only by an authorized Lexus dealership.
- Service Loaner Vehicles: If your vehicle must be kept overnight at a Lexus dealership for a warranty-covered condition that requires more than eight hours to repair, Lexus will provide you with a complimentary loaner vehicle.
- Roadside Assistance: Roadside assistance is provided for 48 months from your vehicle's in-service date, regardless of mileage (24 hours a day, 365 days a year for vehicles operated within the U.S. territories and Canada).
- Elite of Lexus: This is a special award for our dealers who excel at sales, service and overall ownership support.
- Lexus Owner Welcome: New owners are often invited to participate in engaging events to introduce them to the service department and help build a stronger relationship with the dealer. At these events, customers can visit the Lexus Answer Bars (LABs), where they can learn more about common topics, such as hybrid vehicles, Lexus Enform®, the Navigation System and Bluetooth® technology.
TECHNICAL SERVICE INFORMATION
Your Lexus can be enjoyed for many years with proper maintenance. To make taking care of your vehicle as easy as possible, Lexus maintains a comprehensive electronic library containing all of the product support information needed to maintain, diagnose and repair our vehicles. In one convenient place, you'll find complete service support information on every Lexus dating back to the 1990 model year.
Lexus has designed this online library to be easy to use and accessible on a subscription basis, with flexible terms to meet your needs. You can search for specific text across vehicle models and years, as well as publication types. New information is included as soon as it's available.
to access these resources.
LEXUS PERSONALIZED SETTINGS (LPS)
Certain electronic functions can be customized to an owner's individual preference, such as automatic door locks, theft-deterrent system, power window system, illuminated entry system and moonroof operation. Each Lexus model has a different set of customizable electronic features. Depending on the model, programming of these features is performed once at no charge either at the 30-day/1,000-mile scheduled maintenance service, or the 6-month/5,000-mile scheduled service. Programming of some Lexus Personalized Settings [*]
requires special equipment and may be performed only by an authorized Lexus dealership. For more information, please see your local Lexus dealer.
To find out which settings are available for your specific vehicle, click on a link below.
Select a Model:
AAA INFORMATION FOR LEXUS OWNERS
The AAA For Lexus Owners Plan picks up where your current Lexus coverage leaves off, allowing you to enjoy the same roadside protection you've grown accustomed to—and more. Current Lexus owners can find additional information on this plan in the Owners Only section of this site.
At the request of Lexus, AAA has agreed to waive its customer enrollment fee for current Lexus owners, allowing them to join for the same dues as a renewing member would. To take advantage of this offer, contact the AAA for Lexus Owners membership line at 1-877-222-8785 from 9 a.m. to 5 p.m. (EST) on weekdays only.
DON’T JUST BUY A LEXUS. INVEST IN ONE.
DON’T JUST BUY A LEXUS. INVEST IN ONE.
Regular service can help your vehicle perform to its full potential in many areas—from performance to resale value. So, to help you get the most out of your vehicle for years to come, Lexus recommends having it maintained at regular intervals by an authorized Lexus technician who knows it best.
THE IMPORTANCE OF SCHEDULED MAINTENANCE
Regular maintenance of your Lexus not only helps you achieve the highest level of performance, safety and reliability—it can also enhance your vehicle's resale value. The recommendations that follow will help ensure the full coverage of your warranty.
See your Lexus dealer for complete details on warranty coverage and maintenance schedule or refer to your Lexus Owner's Manual Supplement
To help ensure your vehicle receives first-rate service and factory-authorized parts, we recommend having all maintenance performed by an authorized Lexus dealership service technician. They're required to keep up to date with the latest developments regarding the maintenance and repair of Lexus vehicles. In addition, many are certified by the National Institute for Automotive Service Excellence and through the Lexus Commitment to Perfection Certification Program.
When your vehicle is serviced at a Lexus dealership, its information is stored in the Lexus National Service History database and can be accessed by any Lexus dealership in the U.S.A. So if your Lexus needs servicing and you're out of town, you can be certain the local Lexus dealer will know all the important information about your vehicle.
Having your Lexus serviced at a Lexus dealership can keep your investment paying off for years to come.
PROPER MAINTENANCE INTERVALS
Your Lexus should receive scheduled maintenance every 5,000 miles or every six months, depending on your circumstances and driving habits.
Use the following chart to determine your maintenance schedule. (The chart below is for a synthetic oil vehicle. Non-synthetic oil vehicle complementary services are 30 Days or 1,000 miles and 6 months or 5,000 miles.)
6-MONTH or 5,000-MILE INTERVALS
|30 Days or 1,000 miles||96 months or 80,000 miles.|
|6 months or 5,000 miles.[*]||102 months or 85,000 miles.|
|12 months or 10,000 miles.[*]||108 months or 90,000 miles.|
|18 months or 15,000 miles.||114 months or 95,000 miles.|
|24 months or 20,000 miles.||120 months or 100,000 miles.|
|30 months or 25,000 miles.||126 months or 105,000 miles.|
|36 months or 30,000 miles.||132 months or 110,000 miles.|
|42 months or 35,000 miles.||138 months or 115,000 miles.|
|48 months or 40,000 miles.||144 months or 120,000 miles.|
|54 months or 45,000 miles.||150 months or 125,000 miles.|
|60 months or 50,000 miles.||156 months or 130,000 miles.|
|66 months or 55,000 miles.||162 months or 135,000 miles.|
|72 months or 60,000 miles.||168 months or 140,000 miles.|
|78 months or 65,000 miles.||174 months or 145,000 miles.|
|84 months or 70,000 miles.||180 months or 150,000 miles.|
|90 months or 75,000 miles.|
PIECE BY PIECE.
PIECE BY PIECE.
Not all parts are created equal. To help prolong the life of your Lexus and reduce the cost of ownership, using warranty-backed parts and accessories that are designed by our engineers, held to our exacting standards and installed by a certified Lexus technician can yield dividends in return.
Our pursuit of perfection applies to more than just the vehicles we create. Every Lexus part and accessory we manufacture must meet our exacting standards. In addition to fulfilling all safety requirements, our parts are meticulously tested for quality and durability—and most are even backed by the Lexus warranty.
Using Genuine Lexus parts can prolong the life of your vehicle and reduce the cost of ownership. To ensure that only certified Lexus parts and accessories are used on your Lexus, it's best to service your vehicle at your local Lexus dealer. Only our state-of-the-art facilities and factory-trained technicians can ensure the proper installation of all parts and accessories.
THE LEXUS TIRE CENTER
You can order your tires through the new Lexus Tire Center at your Lexus dealer. We offer a wide variety of Lexus-recommended tires—all competitively priced—plus, you'll receive Lexus Certified Service.
For more information or to order tires, see your local Lexus dealer.
Length of Coverage
The Lexus Service Part Warranty is in effect for 12 months, regardless of mileage, from the date the part(s) was installed on the vehicle, or the remainder of any applicable new vehicle warranty, whichever provides greater coverage, with the exception of batteries. For details on service part warranty coverage for batteries, please see your Lexus dealer.
What Is Covered
Any repair or replacement that becomes necessary because of a defect in the service part is warrantable, with the exception of the items listed under "What is not covered."
What Is Not Covered
Any part for which proof of original installation or purchase date cannot be provided is not warranted.
Parts that are considered normal maintenance items, which are replaced as part of the normal maintenance service, are not warranted unless a defect in materials or workmanship is found to exist.
Labor is not warranted for over-the-counter service part replacements.