Recall Information

Here at Lexus, our top priority is you: your safety, your confidence in our products and providing you with the highest level of service. To help keep you safe, Lexus recently has announced the following safety recalls.

For over 20 years, Lexus and all of its dealership associates have been committed to exceeding customers' expectations. We sincerely apologize for any inconvenience these recalls have created, and we promise to take care of every customer.

Is my vehicle affected?

For more information on your vehicle's status, check LexusDrivers.com, contact a Lexus representative or speak to a dealer directly. Please select an option below.

Lexus Commitment to Customer Satisfaction

We at Lexus pride ourselves on our commitment to world-class craftsmanship and industry-leading customer service. Our pledge to "treat each customer as a guest in your home" isn't just a promise that we make, it's a promise that we intend to keep.

Should you have any questions or concerns with your vehicle, we encourage you to contact management at your Lexus dealership who will go to nearly any length to ensure the best experience possible. If for whatever reason an issue is not resolved to your satisfaction, we've created a dedicated Customer Satisfaction Department to respond quickly and effectively to your needs. In addition to helping to settle misunderstandings, they can also provide product information, answer any questions and coordinate Roadside Assistance.

Thank you in advance for giving us the opportunity to prove our sterling reputation for customer service isn't only well documented, it's well deserved. To contact this department, please use the following information.

LEXUS CUSTOMER SATISFACTION DEPARTMENT
LEXUS, A DIVISION OF TOYOTA MOTOR SALES, U.S.A., INC.
P.O. BOX 2991
TORRANCE, CA 90509-2991
1-800-25-LEXUS (1-800-255-3987)

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Toyota Renotifies Owners of Certain Previously Recalled Vehicles

TORRANCE, Calif., June 11, 2014 — Toyota Motor Sales, USA, Inc. today announced that it will re-notify owners of certain vehicles involved in an April, 2013 safety recall for the front passenger airbag inflators installed in several models. Toyota is modifying the remedy procedure.

The 2013 recall remedy involved inspection of the front passenger air bag, and, if equipped with an affected inflator, the inflator would be replaced with a newly manufactured one at no charge to the owner.

Toyota has determined that the involved serial numbers provided by the supplier were incomplete, and did not include all of the potentially involved inflators.

For vehicles which were inspected and did not receive a replacement inflator, Toyota will re-notify the owners and replace the inflator with a new one.

For vehicles which have not received the 2013 recall remedy previously, Toyota is changing the remedy from "inspect and replace the inflator if it is involved" to "replace the inflator with a new one."

The involved vehicles were equipped with front passenger airbag inflators which could have been assembled with improperly manufactured propellant. Improperly manufactured propellant could cause the inflator to rupture and the front passenger airbag to deploy abnormally in the event of a crash.

Approximately 766,300 vehicles in the US were covered by the 2013 recall, including vehicles that were previously inspected and already received a replacement inflator. This recall involves certain Model Year 2003-2004 Toyota Corolla, Corolla Matrix, and Tundra; certain Model Year 2002-2004 Sequoia; and certain Model Year 2002-2004 Lexus SC 430 coupes.

Owners of vehicles subject to this safety recall will receive an owner notification letter by first class mail.

Detailed information is available to customers at www.toyota.com/recall, the Toyota Customer Experience at 1 800-331-4331, and Lexus Customer Satisfaction (1 800-255-3987).

Toyota Announces Voluntary Recall of Certain Toyota Prius, RAV4, Tacoma and Lexus RX350 Vehicles

TORRANCE, Calif., May 22, 2014 – Toyota Motor Sales, U.S.A., Inc., today announced that it plans to conduct a voluntary safety recall of approximately 10, 500 Model Year 2013 Lexus GS350 sedans.

The brake pedal assembly in the subject vehicles contains a brake pedal load sensing switch which allows the brake system to detect brake pedal force application by the driver. Due to a manufacturing error, there is a possibility that the switch could improperly cause the brake system to activate without driver input while driving and without activating the rear brake lights. This could result in unexpected moderate deceleration.

For all involved vehicles, Lexus dealers will replace the brake pedal support assembly.

To date, Toyota is not aware of any accidents, injuries or fatalities caused by this condition.

Additional information is available to customers by calling the Lexus Customer Satisfaction Center at 1-800-25-LEXUS (1-800-255-3987)

Toyota Announces Voluntary Recall of Certain Toyota Prius, RAV4, Tacoma and Lexus RX350 Vehicles

TORRANCE, Calif., February 11, 2014 – Toyota Motor Sales, U.S.A., Inc., today announced that it is advising the National Highway Traffic Safety Administration (NHTSA) of plans to conduct voluntary safety recalls of approximately 711,000 Model Year 2010-2014 Prius vehicles and, combined, approximately 260,000 Model Year 2012 Toyota RAV4, 2012-2013 Toyota Tacoma, and 2012-2013 Lexus RX350 vehicles sold in the United States to address two separate issues.

  • Toyota will update the motor/generator control ECU and hybrid control ECU software on certain Model Year 2010-2014 Prius vehicles
  • The software’s current settings could result in higher thermal stress in certain transistors, potentially causing them to become damaged. If this happens, various warning lights will illuminate and the vehicle can enter a failsafe mode. In rare circumstances, the hybrid system might shut down while the vehicle is being driven, resulting in the loss of power and the vehicle coming to a stop.

  • Toyota will update the skid control ECU software on certain 2012 Toyota RAV4, 2012-2013 Toyota Tacoma, and 2012-2013 Lexus RX350 models in order to address an electronic circuit condition that can cause the Vehicle Stability Control, Anti-lock Brake, and Traction Control functions to intermittently turn off. If these systems are off, standard braking operation remains fully functional.

Toyota has received no reports of accidents or injuries associated with either condition.

As part of these recalls, owners of affected vehicles will receive a software update free of charge. Owners will be notified by first class mail when the software updates are available at their dealers.

Detailed information is available to customers at www.toyota.com/recall and by calling the Toyota Customer Experience Center at 1-800-331-4331.

Lexus customers can visit www.toyota.com/recall or call the Lexus Customer Satisfaction Center at 1-800-25-LEXUS (1-800-255-3987)

Lexus Announces Voluntary Recall of Certain Vehicles

TORRANCE, CA September 3, 2013 – Toyota Motor Sales, USA, Inc. today announced that it will conduct two voluntary safety recalls. One involves approximately 133,000 MY 2006-2010 Highlander Hybrid and MY 2006-2008 Lexus RX 400h vehicles. The other involves approximately 102,000 MY 2006-2011 Lexus IS 350, IS 350C, and GS 350 vehicles.

In the involved Toyota Highlander Hybrid and Lexus RX 400h vehicles, transistors within the hybrid system's inverter assembly can experience heat damage due to variations in characteristics of the transistors' parallel circuits. Should this occur, various warning lights on the instrument panel will illuminate, and in most cases the vehicle will enter "limp home mode." In limited instances, the hybrid system will shut down and resulting in the vehicle stopping while the vehicle is being driven.

In the involved Lexus IS 350, IS 350C and GS 350 vehicles, bolts used to secure the variable valve timing control device can become loose, causing the vehicle to stop while being driven. Early warning for this condition can be identified as a brief rattle noise for approximately 1 second upon a cold start-up.

Owners of vehicles subject to these recalls will receive a notification by first class mail.

Detailed information is available to customers at www.toyota.com/recall and www.lexus.com/recall and by calling the Toyota Customer Experience Center at 1-800-331-4331.

Lexus Announces Voluntary Recall of Certain Lexus HS 250h Vehicles

TORRANCE, CA, June 5, 2013 – Toyota Motor Sales, USA, Inc. today announced that it will conduct a voluntary safety recall involving approximately 87,000 model year 2010 Toyota Prius and Lexus HS250h vehicles.

The involved vehicles are equipped with a brake pressure accumulator that may develop a fatigue crack on an internal part due to vibration. Toyota has had no reports of any accidents or injuries associated with this condition.

Owners of vehicles subject to this recall will receive a notification by first class mail. The recall remedy will involve inspection of the brake booster pump assembly to see if it is equipped with an involved accumulator. If so, the dealer will replace the brake booster pump assembly with an improved one at no cost to the customer.

Detailed information is available to customers at www.toyota.com/recall, the Toyota Customer Experience at 1 800-331-4331, www.lexus.com/recall and Lexus Customer Satisfaction (1 800-255-3987).

Lexus Announces Voluntary Recall of Certain Vehicles for the Front Passenger Airbag

TORRANCE, Calif., April 11, 2013 – Toyota Motor Sales, USA, Inc. today announced that it will conduct a safety recall involving approximately 170,000 front passenger airbag inflators installed in several vehicle models.

The involved vehicles are equipped with front passenger airbag inflators which could have been assembled with improperly manufactured propellant wafers. Improperly manufactured propellant wafers could cause the inflator to rupture and the front passenger airbag to deploy abnormally in the event of a crash.

The vehicles involved include certain Toyota Corolla, Corolla Matrix, Sequoia, and Tundra, and Lexus SC 430 models manufactured from 2001 – 2003. More precise vehicle information is being developed, but about 510,000 vehicles may have to be inspected to locate the suspect inflators.

Owners of vehicles subject to this safety recall will receive an owner notification letter by first class mail. The recall remedy will involve inspection of the front passenger air bag, and, if it is equipped with an affected inflator, the inflator will be replaced with a newly manufactured one at no charge to the owner.

For more detailed information, please call Lexus Customer Satisfaction (1 800-255-3987).

Accessing Information About Recalls

How to access information on the National Highway Traffic Safety Administration's website about foreign recalls performed by Toyota entities involving vehicles that are identical or substantially similar to Toyota vehicles sold or offered for sale in the United States.

Foreign Recalls NHTSA Website

How to access information on the National Highway Traffic Safety Administration's website about recalls of Toyota vehicles sold or offered for sale in the United States.

NHTSA Lookup

How to access information about open recalls involving your Lexus vehicle.

Lexus Website Lookup

Lexus Announces Voluntary Safety Recall of Certain 2006 Through Early 2012 IS Vehicles

TORRANCE, Calif., January 30, 2013 – Toyota Motor Sales, USA, Inc. (TMS), will conduct two separate safety recalls involving approximately 752,000 Corolla and Corolla Matrix vehicles and approximately 270,000 Lexus IS vehicles.

The airbag control module for the supplemental restraint system (SRS) in the Corolla and Corolla Matrix vehicles could have been manufactured with application-specific integrated circuits (ASICs) that are susceptible to internal shorting. These ASICs could experience an internal short that creates abnormal current flow and increased heat. If this occurs, there is a possibility that the ASIC could become damaged. In some instances, the front airbag(s) and/or seat belt pretensioners could inadvertently deploy.

The second safety recall involves the front wipers on certain Lexus IS vehicles where the wiper arm nut might not be sufficiently tight. If movement of the wipers is restricted by an external load, such as a buildup of heavy snow on the windshield, one or both of the wipers could become inoperative.

Owners of vehicles covered by these safety recalls will receive an owner notification letter via first class mail in the near future. Any authorized Toyota or Lexus dealer will perform this recall at no charge to the vehicle owner.

Detailed information is available to customers at www.toyota.com/recall and the Toyota Customer Experience Center at 1-800-331-4331 or www.lexus.com/recall and Lexus Customer Satisfaction (1 800-255-3987).

Lexus Announces Recall of Certain 2010 Model Year HS 250h Vehicles

Toyota Motor Sales (TMS), U.S.A., Inc., today announced that it will conduct a voluntary safety recall involving 2006 to early 2011 model year RAV4 and 2010 model year Lexus HS 250h vehicles sold in the U.S. No other Toyota or Lexus vehicles are involved.

  • Approximately 760,000 Toyota RAV4
  • Approximately 18,000 Lexus HS 250h

Toyota has determined that if the nuts on the rear suspension arm are not tightened following the proper procedure and torque specification during a rear wheel alignment service, excessive play may occur at the threaded portion of the arm, followed by rust formation. If this were to occur, the threaded portion of the rear suspension arm may wear and cause the arm to separate.

Toyota is currently developing a remedy. Once the remedy is available, we will send a notification letter by first class mail advising owners to make an appointment with an authorized Toyota or Lexus dealer to have the remedy performed at no charge.

Below you'll find answers to some of your questions.

1. Which models are affected by the recall?

Approximately 18,000 2010 model year Lexus HS 250h vehicles are involved in this voluntary safety recall.

2. What is the condition?

Lexus has determined that if the nuts on the rear suspension arm are not tightened following the proper procedure and torque specification during a rear wheel alignment service, excessive play may occur at the threaded portion of the arm, followed by rust formation. If this were to occur, the threaded portion of the rear suspension arm may wear and cause the arm to separate.

3. Are there any warnings that this condition has occurred? If so, what should a customer do if they become aware of the condition?

Yes, if the rear tie rod has become loose the driver may notice an abnormal noise from the rear of the vehicle. If a driver hears an abnormal noise from the rear of the vehicle the driver should contact any authorized Lexus dealer for diagnosis.

4. What is Lexus doing to address this issue?

Lexus is currently working on preparing the remedy. Once the remedy is available, Lexus will send an owner notification by first class mail advising owners to make an appointment with his/her authorized Lexus dealer to have the remedy performed at no charge.

5. Are there any other Toyota or Lexus vehicles covered by this Safety Recall?

Yes, there are approximately 760,000 2006 to early 2011 model year Toyota RAV4 vehicles involved.

6. What if a customer has previously paid for repairs to his/her vehicle for this condition?

Reimbursement consideration instructions will be provided in the remedy owner letter.

7. What should I do if I still have questions or concerns?

If you still have questions or concerns that have not been addressed here, please contact Lexus Customer Satisfaction at 1-800-25 LEXUS or 1-800-255-3987.

Lexus Announces Amendment to 2009 Recall

2010 Lexus RX added to potential floor mat interference campaign

TORRANCE, Calif., June 29, 2012 -- Toyota Motor Sales (TMS), U.S.A., Inc., today announced that it has amended its recall from late 2009, adding two models to address the potential for unsecured or incompatible floor mat entrapment of the accelerator pedal. The models added are:

  • 2010 RX350 (approximately 131,800 vehicles) and
  • 2010 RX450h (approximately 22,200 vehicles)

Owners of the involved vehicles will receive a safety recall notification by first class mail in early August 2012. Lexus dealers will remedy the involved vehicles at no cost to the customers.

Below you'll find answers to some of your questions.

1. Which models are affected by the recall?

Lexus is recalling approximately 131,800 2010 RX350 vehicles and 22,200 2010 RX450h vehicles in the U.S. market.

2. What is the condition that prompted Lexus to take this action?

It is possible for an unsecured or incompatible driver's side floor mat to interfere with the accelerator pedal and cause it to get stuck in the wide open position. Lexus has determined that this condition does not exist in vehicles in which the driver's side floor mat is compatible with the vehicle and properly secured.

3. What is Lexus doing to address this issue?

Lexus is currently preparing technical instructions and materials to perform the repair for this condition.

4. What should owners do until they have the recall remedy performed?

Lexus has determined that the pedal entrapment can only occur in vehicles where the driver's side floor mat is not compatible with the vehicle and/or not properly secured. To help reduce the risk of incorrect floor mat installation and/or application, owners should take out any removable driver's floor mat and NOT replace it with any other floor mat until the recall remedy has been completed on the vehicle.

After the remedy has been completed, only floor mats both designed specifically for the vehicle and properly secured should be installed on the driver's floor.

5. What if I don't want to remove my floor mat?

Lexus strongly recommends that owners remove the driver's side floor mat.

Should owners choose to disregard this recommendation, they should ensure that their vehicle has a compatible floor mat and that it is properly installed and secured. Owners should not stack floor mats and or turn them over.

6. What should drivers do if they experience accelerator pedal interference?

If the vehicle should continue to accelerate rapidly after releasing the accelerator pedal, it could be an indication of floor mat interference. If this occurs, Lexus recommends the driver take the following actions:

• First, if it is possible and safe to do so, pull-back the floor mat and dislodge it from the accelerator pedal; then pull over and stop the vehicle.
• If the floor mat cannot be dislodged, then firmly and steadily step on the brake pedal with both feet. Do not pump the brake pedal repeatedly as this will increase the effort required to slow the vehicle.
• Shift the transmission gear selector to the Neutral (N) position and use the brakes to make a controlled stop at the side of the road and turn off the engine.
  o If unable to put the vehicle in Neutral, turn the engine OFF. This will not cause loss of steering or braking control, but the power assist to these systems will be lost.
  o If the vehicle is equipped with a conventional key-ignition, turn the ignition key to the ACC position to turn off the engine. Do NOT remove the key from the ignition as this will lock the steering wheel.
  o If the vehicle is equipped with a Start/Stop button, turn the engine OFF by firmly and steadily pushing the Engine Start/Stop button for at least three seconds. Do NOT tap the Engine Start/Stop button.
  o Turning off the engine will not cause loss of steering or braking control, but the power assist to these systems will be lost.

7. When can I get my vehicle fixed?

Owners of involved vehicles will receive a safety recall notification by first class mail in early August 2012.

8. Is this recall covered by warranty? Will drivers have to pay any money out of pocket for this repair?

This modification will be conducted at no charge to owners of affected vehicles.

9. What should I do if I still have questions or concerns?

Detailed information and answers to questions are available to customers at www.lexus.com/recall and at Lexus Customer Assistance Center at 1-800-25 LEXUS or 1-800-255-3987.

Lexus Announces Voluntary Safety Recall of Certain 2013 Model Year GS 350 F Sport RWD Vehicles

On May 16, 2012, Lexus filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration indicating it will conduct a voluntary safety recall of approximately 650 – early 2013 model year GS 350 F Sport Rear Wheel Drive (RWD) vehicles to update the Variable Gear Ratio Steering (VGRS) electronic control unit (ECU) calibration.

On certain early 2013 model year GS 350 F-Sport RWD vehicles, the ECU for the VGRS system could cause the steering wheel to become off-centered when restarting the vehicle immediately after the vehicle is parked with the steering wheel turned. Dealers will update the VGRS ECU calibration to address the condition.

Owners of the involved vehicles will receive a safety recall notification by first-class mail beginning in early June 2012.

Any authorized Lexus dealer will perform this update at no charge to the vehicle owner. The repair is expected to take approximately 30 minutes depending on the dealer's schedule.

No other Toyota or Lexus models are covered by this safety recall.

Lexus Announces Voluntary Safety Recall of Certain Lexus Vehicles to Replace the Crankshaft Pulley

On November 9th, 2011, Toyota Motor Sales, USA, Inc. (TMS), announced that it will conduct a voluntary safety recall involving approximately 283,200 Toyota and 137,000 Lexus vehicles to replace the crankshaft pulley on the V6 engine.

There is a possibility that the outer ring of the crankshaft pulley may become misaligned with the inner ring, causing noise and/or illumination of the discharge warning light. If this condition is not corrected, the belt for the power steering pump may become detached from the pulley and the driver may notice a sudden increase in steering effort. There are no reports of accidents or injuries related to this condition.

The vehicles involved are certain:
2004 Avalon
2004 and 2005 Camry, Highlander, Sienna, and Solara
2006 Highlander HV
2004 and 2005 ES 330 and RX 330
And 2006 RX 400h

No other Toyota or Lexus vehicles or these Toyota models with four cylinder engines are involved.

Toyota is currently working on obtaining the necessary replacement parts. Once the replacement parts have been produced in sufficient quantities, Toyota will send an owner notification by first-class mail advising owners to make an appointment with an authorized Toyota or Lexus dealer to have the crankshaft pulley inspected and if necessary, replaced at no charge. The owner notifications will be mailed by first-class mail beginning in January, 2012.

In the meantime, if an abnormal noise is heard coming from the engine compartment, the owner is asked to make an appointment with any Toyota or Lexus dealer to have the vehicle inspected for this condition.

Detailed information and answers to questions are available to customers at www.toyota.com/recall and the Toyota Customer Experience Center (1 800-331-4331), or at www.lexus.com/recall and Lexus Customer Satisfaction (1 800-255-3987).

Below you'll find answers to some of your questions.

1. Which models are involved in the recall?

In the United States, approximately 420,000 Toyota and Lexus vehicles with V6 engines are involved. These include certain of the following models:
• 2004 Avalon
• 2004 and 2005 Camry, Highlander, Sienna and Solara
• 2006 Highlander HV
• 2004 and 2005 Lexus ES 330 and RX 330
• 2006 Lexus RX 400h

2. What prompted Toyota to take this action?

Toyota determined that in certain vehicles equipped with a 1MZ-FE or 3MZ-FE V6 engine, the amount of adhesive agent applied between the outer ring and the inner ring (torsional rubber damper) in the crankshaft pulley may be inadequate. If the adhesive is insufficient, there is a possibility that the outer ring of the crankshaft pulley may become misaligned with the inner ring, causing noise and/or illumination of the discharge warning light.

If this condition is not corrected, the belt for the power steering pump may become detached from the pulley, and the driver may notice a sudden increase in steering effort due to a loss of power-steering assistance.

3. What is the crankshaft pulley?

The crankshaft pulley is attached to the front end of the engine crankshaft and drives the power steering pump, alternator and air condition compressor through the accessory V-Belts.

4. Are there any other Toyota or Lexus vehicles involved?

No other Toyota or Lexus vehicles or these Toyota models with four cylinder engines are involved.

5. What is Toyota going to do to fix this problem?

Toyota will perform an inspection of the involved vehicles and, if necessary, replace the Engine Crankshaft Pulley.

Once the replacement parts have been produced in sufficient quantities, Toyota will send a second owner notification by first-class mail advising owners to make an appointment with an authorized Toyota dealer to have the IPM inspected and, if necessary, replaced at no charge.

6. Has Toyota received any reports of accidents associated with this condition?

No. Toyota has not received any reports of accidents or injuries related to this condition.

7. Are there any warnings this condition has occurred?

The driver may hear an abnormal noise from the engine compartment. If this condition is not corrected, the power-steering belt may become detached from the pulley. If this occurs, the driver may notice a sudden increase in steering effort due to a loss of power-steering assistance.

In addition, if the alternator belt slips on the pulley, the amount of power the alternator generates will decrease and the Discharge Warning Light (red battery-shaped icon) will illuminate, indicating there is a charging system malfunction. If this occurs, the vehicle may be driven for a short distance until the remaining battery power is depleted.

8. When can I get my vehicle fixed?

Toyota is currently working on obtaining the necessary replacement parts. Once the replacement parts have been produced in sufficient quantities, Toyota will send a notification advising owners to make an appointment with an authorized Toyota or Lexus dealer to have the crankshaft pulley inspected and, if necessary, replaced. The owner notifications will be sent by first-class mail beginning in January 2012.

In the meantime, if an abnormal noise is heard coming from the engine compartment, the owner is asked to make an appointment with any Toyota or Lexus dealer to have the vehicle inspected for this condition.

9. How long will it take for a dealer to perform the remedy?

The inspection and replacement of the crankshaft pulley should take approximately two hours, depending on a dealer's work schedule.

10. Is this repair covered by warranty? Will drivers have to pay any money out of pocket for this repair?

This inspection and repair will be at no cost to customers.

11. What should I do if I still have questions or concerns?

If you still have questions or concerns that have not been addressed here, please contact the Toyota Customer Experience Center at 1-800-331-4331 or Lexus Customer Satisfaction at 1-800-25 LEXUS or 1-800-255-3987.

Lexus Announces Voluntary Safety Recall of Certain 2006 Model Year RX 400h Vehicles

On June 29, 2011, Toyota Motor Sales (TMS), U.S.A., Inc. announced that it will conduct a voluntary safety recall involving approximately 45,500 Highlander Hybrid and 36,700 Lexus RX 400h vehicles sold in the U.S. No other Toyota or Lexus vehicles are involved.

The Intelligent Power Module (IPM) located inside the Hybrid System Inverter contains a control board with transistors. Certain transistors on the control boards in some of the subject vehicles were inadequately soldered and could be damaged from heat caused by a large current flow during high-load driving.

If this were to occur, various warning lamps will illuminate on the instrument panel. In most cases the vehicle will enter a fail-safe driving mode, resulting in reduced power in which the vehicle can still be driven for short distances. In limited instances, the power supply circuit fuse could blow when the transistor is damaged. If the fuse blows, the hybrid system will stop and the vehicle will coast to a stop.

Toyota is currently working on obtaining the necessary replacement parts. Once the replacement parts are available, we will notify owners. In the interim, owners of the involved vehicles will be notified of the recall by first-class mail in mid-July 2011.

Once the replacement parts have been produced in sufficient quantities, Toyota will send a second owner notification by first-class mail advising owners to make an appointment with an authorized Toyota dealer to have the IPM inspected and, if necessary, replaced at no charge.

Detailed information and answers to questions are available to customers at www.toyota.com/recall and the Toyota Customer Experience Center (1 800-331-4331) or www.lexus.com/recall and Lexus Customer Satisfaction (1 800-255-3987).

Below you'll find answers to some of your questions.

1. Which models are involved in the recall?

Lexus is recalling approximately 36,700 2006 - 2007 model year RX 400h vehicles sold in the U.S.

In addition, Toyota is recalling approximately 45,500 2006 - 2007 model year Highlander Hybrid vehicles sold in the U.S.

No other vehicles are involved in this recall.

2. What is the condition?

Certain transistors on the Intelligent Power Module (IPM) control boards in some of the subject vehicles were inadequately soldered and could be damaged from heat caused by a large current flow during high-load driving.

3. Are there any warnings that this condition has occurred?

Yes, if the condition were to occur, various warning lamps will illuminate on the instrument panel. In most cases, the vehicle will enter a fail-safe driving mode, resulting in reduced power in which the vehicle can still be driven for short distances. In limited instances, the power supply circuit fuse could blow when the transistor is damaged. If the fuse blows, the hybrid system will stop and the vehicle will coast to a stop.

4. Have there been any reports of accidents?

There have been no reports of accidents related to this condition.

5. What is Toyota going to do?

Toyota is currently working on obtaining the necessary replacement parts. Once the replacement parts are available, we will notify owners. In the interim, owners of the involved vehicles will be notified of the recall by first-class mail in mid-July 2011.

Once the replacement parts have been produced in sufficient quantities, Toyota will send a second owner notification by first-class mail advising owners to make an appointment with an authorized Toyota dealer to have the IPM inspected and, if necessary, replaced at no charge.

6. Is the repair covered by warranty? Will I have to pay any money out of pocket for this repair?

The inspection and, if necessary, replacement will be performed at no charge to the customer.

7. What should an owner do if they experience the condition or have immediate concerns about their vehicle?

If an owner has any immediate concerns, they are requested to contact their local dealer or Lexus Customer Satisfaction at 1-800-25-LEXUS (1-800-255-3987).

Lexus Announces Two Voluntary Recalls and Amends Potential Floor Mat Interference Recall

On February 24, 2011, Toyota Motor Sales (TMS), U.S.A., Inc., today announced that it will conduct a voluntary safety recall of approximately 20,000 2006 and early 2007 Model Year GS 300 and GS 350 all-wheel drive (AWD) vehicles to modify the shape of the plastic pad embedded in the driver's-side floor carpet. In the event that the floor carpet around the accelerator pedal is not properly replaced in the correct position after a service operation, there is a possibility that the plastic pad embedded into the floor carpet may interfere with the operation of the accelerator pedal. If this occurs, the accelerator pedal may become temporarily stuck in a partially depressed position rather than returning to the idle position.

Owners of the involved GS 300 and GS 350 all-wheel drive (AWD) vehicles will receive a notification by first-class mail beginning in early March 2011.

Toyota will also voluntarily recall approximately 372,000 2004 through 2006 and early 2007 RX 330, RX 350 and RX 400h vehicles, and approximately 397,000 2004 through 2006 Highlander and Highlander HV vehicles to replace the driver's-side floor carpet cover and its two retention clips. If the forward retention clip used to secure the floor carpet cover, which is located in front of the center console, is not installed properly, the cover may lean toward the accelerator pedal and interfere with the accelerator pedal arm. If this occurs, the accelerator pedal may become temporarily stuck in a partially depressed position rather than returning to the idle position.

Owners of the involved RX and Highlander vehicles will receive an interim notification by first-class mail beginning in the near future, explaining how to inspect for this condition and informing them that they may contact their local dealer to perform the inspection.

Owners will receive a second notification once the replacement covers are available.

Separately, Toyota has amended its recall from November 2009, adding three models to address the potential for unsecured or incompatible floor mat entrapment of the accelerator pedal. The models added include:

  • Approximately 603,000 2003 through 2009 4Runner
  • Approximately 17,000 2008 through 2011 Lexus LX 570; and
  • Approximately 761,000 2006 through 2010 RAV4

Owners of the involved 4Runner, LX 570 and RAV4 vehicles will receive an interim notification by first-class mail beginning in the near future, informing them of the condition. Owners will receive a second notification once the recall preparations are complete.

Toyota and Lexus dealers will implement the newly announced and amended recall remedies at no charge to the vehicle owners.

Detailed information and answers to questions are available to customers at www.toyota.com/recall or www.lexus.com/recall and the Toyota Customer Experience Center at 1-800-331-4331 or Lexus Customer Satisfaction at 1-800-25 LEXUS or 1-800-255-3987.

Below you'll find answers to some of your questions.

GS

1. What is the condition?

For 2006 through early 2007 Model Year GS 300 and GS 350 AWD vehicles, in the event that the floor carpet around the accelerator pedal was not properly reinstalled in the correct position after a service operation, there is a possibility that the plastic pad embedded into the floor carpet may interfere with the operation of the accelerator pedal arm. If this occurs, the accelerator pedal could become temporarily stuck in a partially depressed position rather than return to the idle position. An accelerator pedal temporarily stuck in a partially depressed position may increase the risk of a crash.

2. What is Lexus going to do?

Owners of involved vehicles will receive a Safety Recall notification by first-class mail beginning in early March 2011. Lexus dealers will modify the shape of the plastic pad. This modification will be conducted at no charge to the vehicle owner.

3. What is the purpose of the plastic pad?

The plastic pad is installed to minimize wear and dirt transfer from the driver's foot to the vehicle's floor carpet.

4. Are any other Lexus vehicles covered by this Safety Recall?

No, this Safety Recall only covers 2006 through early 2007 Model Year Lexus GS 300 and GS 350 AWD vehicles. Rear-wheel drive GS 300 and GS 350 vehicles are not covered.

LX

1. What is the condition?

The defect is the potential for an unsecured or incompatible driver's-side floor mat to interfere with the accelerator pedal and cause it to become stuck in the wide-open position. A stuck-open accelerator pedal may result in very high vehicle speeds making it difficult to stop the vehicle, which could lead to a crash, serious injury or death. Lexus has determined that this defect does not exist in vehicles in which the driver's-side floor mat is compatible with the vehicle and properly secured.

2. What is Lexus going to do for vehicles covered by Safety Recall 9LG Phase 3?

To make it less likely that an unsecured or incompatible driver's-side floor mat can interfere with the accelerator pedal, dealerships are requested to do the following:
• Modify the rigid plastic accelerator pedal (floor surface modification is not necessary on LX 570 vehicles).
• If the vehicle is equipped with a set of optional genuine Lexus all-weather floor mats (AWFM), it must be inspected to determine if the AWFM set is of an older design. If it is, the older design AWFMs for the driver and the front-seat passenger positions will be replaced with newly designed mats once the mats become available.
• Prior to the vehicle being returned to the customer, inspect the front carpet and floor mats and clean them as appropriate.

While this Safety Recall is performed, dealerships will also verify if the vehicle is eligible for other Safety Recalls. Dealerships will make every effort to assure all applicable remedies are performed on the vehicle during the service appointment.

3. What should owners do until the recall remedy is performed?

Lexus has determined that the pedal entrapment can only occur in vehicles where the driver's-side floor mat is incompatible with the vehicle and/or not properly secured.

To help reduce the risk of incorrect floor mat installation and/or application, Lexus requests that customers take out any removable driver's-side floor mat and NOT replace it with any other floor mat until the Safety Recall (campaign) remedy has been completed on the vehicle. After the campaign remedy has been completed, only floor mats designed specifically for the vehicle, and which are properly secured, should be installed on the driver's floor.

4. What if a customer chooses not to remove the floor mat currently installed in his/her vehicle, but would like to verify the installation and applicability?

To help reduce the risk of incorrect floor mat installation and/or application, Lexus requests that customers take out any removable driver's-side floor mat and NOT replace it with any other floor mat until the Safety Recall (campaign) remedy has been completed on the vehicle.

If the customer chooses not to remove the floor mat, the customer is requested to contact his/her local Lexus dealership's Parts or Service Department to verify whether the Lexus floor mat is designed specifically for the vehicle and to ensure that it is correctly installed. The floor mat should be removed prior to driving to the dealership. The dealership will ensure that the vehicle is equipped with the proper floor mat and that it is properly installed. After the campaign remedy has been completed, only floor mats designed specifically for the vehicle, and which are properly secured, will then be installed on the driver's floor.

5. What if a customer disposed of his/her Lexus genuine all-weather floor mat (AWFM)? Will he/she still receive a newly designed one?

If a customer has disposed of an older design Lexus genuine all-weather floor mat (AWFM), he/she may receive the replacement AWFMs for the driver- and front-passenger seat positions upon proof-of-purchase of the original set.

6. What will the modified accelerator pedal look like?

The accelerator pedal will be modified to slightly decrease the overall foot pad and pedal arm length. Any local Lexus dealer will be more than happy to discuss the entire process with the customer. We ask that the customer make an appointment as soon as they receive their owner notification letter.

7. If a driver experiences accelerator pedal interference, what should they do?

Should the vehicle continue to accelerate rapidly after releasing the accelerator pedal, this could be an indication of floor mat interference. If this occurs, Lexus recommends the driver take the following actions:
• First, if it is possible and safe to do so, pull back the floor mat, dislodge it from the accelerator pedal, then pull over and stop the vehicle.
• If the floor mat cannot be dislodged, then firmly and steadily step on the brake pedal with both feet. Do not pump the brake pedal repeatedly as this will increase the effort required to slow the vehicle.
• Shift the transmission gear selector to the Neutral (N) position and use the brakes to make a controlled stop at the side of the road, and then turn off the engine.
• If unable to put the vehicle in Neutral, turn the engine OFF by firmly and steadily pushing the Engine Start/Stop button for at least three seconds. Do NOT tap the Engine Start/Stop button. This will not cause loss of steering or braking control, but the power assist to these systems will be lost.
     - If the vehicle is equipped with a conventional-key ignition, turn the ignition key to the ACC position to turn off the engine. Do NOT remove the key from the ignition, as this will lock the steering wheel.

RX

1. What is the condition?

For certain 2004 through early 2007 Model Year RX 330/350/400h vehicles, if the forward retention clip used to secure the driver's-side floor carpet cover (located in front of the center console) is not properly installed, the cover may lean toward the accelerator pedal and interfere with the accelerator pedal arm. If this occurs, the accelerator pedal may become temporarily stuck in a partially depressed position rather than return to the idle position. An accelerator pedal temporarily stuck in a partially depressed position may increase the risk of a crash.

2. What is Lexus going to do?

Lexus is currently preparing remedy parts for this condition. In the meantime, Lexus will mail an Interim Owner Notification to owners of covered vehicles. This first notification will be sent in early March 2011. It will advise vehicle owners of this condition and inform them how to inspect their vehicle's floor carpet cover and retention clips until the remedy parts become available. If the owner is not comfortable performing this inspection, any Lexus dealer will conduct the inspection without charge.

Once remedy parts become available, Lexus will mail a second Owner Notification advising owners to make an appointment with any Lexus dealer. Lexus will replace the existing floor carpet cover with one of a different shape, as well as replace the retention clips at no charge.

3. Are there any warnings for this condition?

If the driver's-side floor carpet cover is leaning, the driver may notice it is coming in contact with his/her foot.

4. What should a customer do if they notice the floor carpet cover is leaning?

If the customer notices the floor carpet cover is leaning, he/she is requested to contact any Lexus dealer for inspection and, if applicable, repair.

5. How is the shape of the new floor carpet cover different from the original?

The new floor carpet cover has an additional tab which extends beyond the travel of the accelerator pedal arm, so as not to interrupt the movement of the accelerator pedal arm, even if the cover is leaning.

Lexus Announces Voluntary Fuel Pressure Sensor Recall on Certain 06-09 GS and IS Models

On January 25, 2011, Toyota Motor Sales (TMS), U.S.A., Inc., announced that it will conduct a voluntary Safety Recall involving approximately 245,000 2006 through 2007 Lexus GS300/350, 2006 through early 2009 Lexus IS250, and 2006 through early 2008 Lexus IS350 vehicles sold in the U.S. to inspect the fuel pressure sensor installation.

Due to insufficient tightening of the fuel pressure sensor connected to certain engine fuel delivery pipes (those with Nickel Phosphorus plating), there is a possibility that the pressure sensor could loosen over time. If loosening occurs, fuel could leak past a gasket used in the connection between the sensor and the delivery pipe and through the threaded portion of the sensor.

Lexus dealers will inspect the vehicle for fuel leakage and if no leakage is found, will tighten the fuel pressure sensor with the proper torque. If a fuel leak is confirmed, the gasket between the sensor and the delivery pipe will be replaced and the sensor will be tightened with the proper torque. The inspection and possible gasket replacement will be conducted at no charge to the vehicle owner.

Owners of the involved vehicles will receive a safety recall notification by first class mail once the parts that may be needed have been obtained. Lexus will also post this information on its website. Detailed information about this recall is available through Lexus Customer Satisfaction at 1-800-25 LEXUS or 1-800-255-3987 or at www.lexus.com/recall.

Below you'll find answers to some of your questions.

1. What is the condition?

Due to insufficient tightening of the fuel pressure sensor connected to certain engine fuel delivery pipes (those with Nickel Phosphorus plating), there is a possibility that, over time, the pressure sensor could loosen. If loosening occurs, fuel could leak past a gasket used in the connection between the sensor and pipe and through the threaded portion of the sensor.

2. What is a fuel pressure sensor?

The fuel pressure sensor detects fuel pressure for the optimization of engine control.

3. Are there any warnings that this condition exists?

There are no warnings that this condition will occur. However, if fuel is leaking from the fuel pressure sensor, in some instances a fuel odor may be noticed from the engine compartment.

4. Which and how many vehicles are involved?

There are approximately 244,800 vehicles involved.
Model Year Model Approx UIO
2006 GS 300 43,700 (24,500 2WD, 19,200 AWD)
2007 GS 350 23,700 (14,00 2WD, 9,700 AWD)
2006- early 2009 IS 250 152,500 (97,200 2WD, 55,300 AWD)
2006- early 2008 IS 350 24,900

5. Are there any other Toyota or Lexus vehicles covered by this Safety Recall?

No, this Safety Recall only covers certain 2006 through 2007 GS 300/350, 2006 through early 2009 IS 250 and 2006 through early 2008 IS 350 vehicles.

6. What is the production period of the affected vehicles?

The affected vehicles were produced:
Model Year Model Production Range
2006 GS 300 Early January 2005- Late July 2006
2007 GS 350 Mid- June 2006- Late September 2007
2006- early 2009 IS 250 Late August 2005- Early February 2009
2006- early 2008 IS 350 Late August 2005- Late September 2007

7. What is Lexus going to do?

Owners of the involved vehicles will receive a Safety Recall Notification by first class mail. Any Lexus dealer will inspect for fuel leakage. If no leakage is found, the dealer will tighten the fuel pressure sensor with the proper torque. If a fuel leak is confirmed, the gasket between the sensor and the fuel delivery pipe will be replaced with a new one, and the sensor will be tightened to the proper torque. This will be conducted at NO CHARGE to the vehicle owner.

8. How long will the repair take?

The inspection and tightening of the fuel pressure sensor to the proper torque will take approximately two hours. If a fuel leak is confirmed, replacement of the gasket and tightening to the proper torque will take approximately three hours. However, depending upon the dealer's work schedule, it may be necessary to make the vehicle available for a longer period of time.

9. If the fuel delivery pipes (fuel rails) were previously replaced on an earlier recall (Lexus recall 9LA), will this remedy for insufficient tightening of the fuel pressure sensor need to be performed as well?

Yes. Even if the fuel delivery pipes (fuel rails) were previously replaced on an earlier recall (Lexus recall 9LA), the customer will still need to have the remedy implemented for insufficient tightening of the fuel pressure sensor. We apologize for the inconvenience, but you should contact your authorized Lexus dealer to have this additional remedy implemented as soon as possible.

10. When will Lexus begin notifying owners of the covered vehicles about this Safety Recall?

Lexus will begin mailing Safety Recall Notifications by first class mail starting in early March 2011.

11. What should an owner do if they experience the condition, or have immediate concerns about their vehicle?

If an owner has any immediate concerns, he or she is requested to contact a local Lexus dealer for diagnosis, and if applicable, repair.

12. What if an owner has previously paid for this repair prior to receiving the Safety Recall Notification?

Owners that have previously paid for repairs to their vehicle to address this specific condition should refer to their owner letter for reimbursement consideration instructions.

13. What if an owner has additional questions or concerns?

Owners with questions or concerns are asked to contact their local Lexus dealer. Owners may also contact Lexus Customer Satisfaction at 1-800-255-3987.

Lexus Announces Intent to Voluntarily Recall Certain 04-06 GS, IS and RX Vehicles

On October 20, 2010, Toyota Motor Sales (TMS), U.S.A., Inc. announced that it will conduct a voluntary Safety Recall involving approximately 740,000 — 2005 through 2006 Avalon, 2004 through 2006 Highlander (Non Hybrid) and Lexus RX330, and 2006 Lexus GS300, IS250, and IS350 vehicles sold in the United States to address the possibility that a small amount of the brake fluid could slowly leak from the brake master cylinder, resulting in illumination of the brake warning lamp.

This action follows an announcement made by Toyota Motor Corporation in Japan on October 21, 2010 (Japan).

The Toyota genuine brake fluid used during vehicle assembly for vehicles sold in the United States contains polymers. The polymers act as lubricants for certain brake system components. If during vehicle maintenance, brake fluid is used that does not contain such polymers or only small amounts, a part of the internal rubber seal (brake master cylinder cup) located at the end of the brake master cylinder piston may become dry and may curl during movement of the piston. If this occurs, a small amount of the brake fluid could slowly leak from the brake master cylinder into the brake booster, resulting in illumination of the brake warning lamp.

If the brake warning lamp has illuminated and the vehicle continues to be operated without refilling the master cylinder brake fluid reservoir, the driver will begin to notice a spongy or soft brake pedal feel and braking performance may gradually decline.

Owners of the involved vehicles will be notified by first class mail beginning in early November 2010. Toyota and Lexus dealers will replace the brake master cylinder cup with a newly designed one at no charge to the vehicle owners.

Detailed information and answers to questions are available to customers at www.toyota.com/recall or www.lexus.com/recall and the Toyota Customer Experience Center at 1-800-331-4331 or Lexus Customer Satisfaction at 1-800-25 LEXUS or 1-800-255-3987.

Below you'll find answers to some of your questions.

1. What is the condition?

During vehicle assembly, Lexus uses brake fluids containing polymers that act as lubricants for certain brake system components. If replacement brake fluid is used that does not contain such polymers, or contains only small amounts, a part of the rubber seal (Brake Master Cylinder Cup) located at the rear of the brake master cylinder may become dry, and the rubber seal may curl during movement of the piston. If this occurs, a small amount of the brake fluid could slowly leak from the seal into the brake booster, resulting in illumination of the brake warning lamp.

If the vehicle continues to be operated in this condition, the brake pedal feel could change, and braking performance could eventually begin to gradually degrade.

Toyota original brake fluid, which is applied at the manufacturing plant, contains polymers and does not cause this phenomenon.

2. What is the cause of this condition?

If replacement brake fluid is used that does not contain polymers, or that contains only small amounts, a part of the rubber seal (Brake Master Cylinder Cup) located at the rear of the brake master cylinder may become dry, and the seal may curl during movement of the piston. If this occurs, a small amount of the brake fluid could slowly leak from the seal into the brake booster, resulting in illumination of the brake warning lamp.

3. What is a Brake Master Cylinder, and what purpose does the Brake Master Cylinder Cup provide?

The vehicles covered by this Safety Recall Campaign utilize a hydraulic system to slow and stop the vehicle under normal braking conditions. When the brakes are applied, the master cylinder converts the non-hydraulic pressure, applied to the brake pedal, into hydraulic pressure used in the braking system.

The Brake Master Cylinder Cup is a seal located inside the master cylinder that allows the piston to move back and forth in the cylinder while preventing fluid from escaping past the piston.

4. Are there any warnings that this condition exists?

Yes. If sufficient brake fluid seeps out, the brake warning light will illuminate.

If the vehicle is continued to be operated in this condition, the driver may also notice the brake-pedal-feel change.

5. How many accidents have been reported?

There have been no reports of accidents or injuries confirmed to be caused by this condition in the U.S.

6. How many cases have been reported?

Due to the nature of the brake warning lamp illumination, it is very difficult to determine the number of cases.

7. What is Lexus going to do?

Lexus is currently preparing parts for the Safety Recall Campaign. Owners of the covered vehicles will be notified by first-class mail beginning early November 2010. Lexus dealers will replace the rubber seal (Brake Master Cylinder Cup) with a newly designed one at no charge to the vehicle owners.

8. What if a customer has the brake warning lamp illuminated?

The brake pedal feel and braking performance does not change immediately after the brake warning lamp illuminates. However, we request the customer make an appointment with their local Lexus dealership for diagnosis and appropriate repair.

9. How long will the repair take?

The repair will take approximately two hours. However, depending upon the dealer's work schedule, it may be necessary for the owner to make the vehicle available for a longer period of time depending upon the dealer's schedule.

10. What if an owner has additional questions or concerns?

Owners with questions or concerns are asked to contact their local Lexus dealer for diagnosis and repair, if applicable. Owners may also contact Lexus Customer Satisfaction at 1-800-255-3987.

Lexus Announces Intent to Voluntarily Recall Certain LX 470 Vehicles

On July 29, 2010, Lexus announced intent to conduct a voluntary safety recall of approximately 39,000 2003-2007 Model Year LX 470 vehicles to address a steering shaft condition. No other Toyota or Lexus vehicles are involved in this safety recall.

This action follows an announcement made by Toyota Motor Corporation in Japan on July 29, 2010.

Lexus has determined that the construction of the steering shaft on involved LX 470s is such that the snap ring on the shaft may disengage when the vehicle experiences an unusually severe impact to the front wheels, such as striking a deep pothole. If the snap ring becomes disengaged and the steering wheel is then repeatedly turned to the full locked position, the steering shaft may disengage over time.

Lexus is not aware of any accidents related to this condition.

"At Lexus, we are committed to setting a new standard for quality customer care and aggressive attention to the safety of our drivers," said Mark Templin, group vice president and general manager of Lexus. "Our engineers have thoroughly investigated this issue and have identified a robust and durable remedy that will help prevent this condition from affecting drivers in the future."

The remedy for this condition involves replacing the snap ring with a newly designed one and the installation of an additional component to prevent separation of the steering shaft.

Lexus will begin sending out notification to owners of involved vehicles by first class mail beginning in mid-August 2010, advising them to bring their vehicles to their local Lexus dealer to have this remedy performed at no charge.

Detailed information about this recall is available through Lexus Customer Satisfaction at 1-800-25 LEXUS or 1-800-255-3987.

Lexus Announces Intention to Recall Certain Vehicles to Replace Engine Valve Springs

Lexus announced that it has informed the National Highway Traffic Safety Administration of its intention to file a Defect Information Report (DIR) regarding approximately 138,000 Lexus vehicles, powered by 4.6 and 5.0 liter V8 and 3.5 liter V6 engines in certain 2006, 2007 and 2008 GS, IS and LS models in the U.S. The formal report will be filed the week of July 5.

In the covered vehicles, due to slight variations during the manufacturing process, some foreign material may have contaminated a small number of the valve springs. If a vehicle is affected, there is a remote possibility that abnormal engine noise or idling may occur. In extremely rare instances, the engine may stop while the vehicle is in operation.

Lexus estimates that the likelihood of a customer vehicle experiencing this condition is two-tenths of one percent (0.2 %). Lexus has received no reports of accidents or injuries related to this condition. No vehicles from the current 2010 model year nor 2009 are affected.

Lexus will send owners of the involved vehicles a recall notification via first class mail. Owners are requested to contact their local Lexus dealer for diagnosis and repair after receiving their notification. The repair will involve replacement of the engine's valve springs at no charge.

Owners can continue to drive their vehicles. If symptoms are noticed, such as vibration, rough idling, unusual engine sounds or poor performance, the vehicle should be brought to a Lexus dealer for service.

Certain Lexus vehicles produced among the following models and years are covered:

Model
Model Year
GS 350
2007
 
2008
GS 450h
2007
 
2008
GS 460
2008
IS 350
2006
 
2007
 
2008
LS 460
2007
 
2008
LS 460 L
2007
 
2008
LS 600h L
2008

Customers with questions or concerns should contact the Customer Experience Center at
1-800-255-3987.

Lexus Filed NHTSA Report for Select 2010 HS 250h Models

On June 25, 2010, Lexus filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA), informing the agency of the company's intent to conduct a voluntary safety recall of potentially 17,000 2010 model year Lexus HS 250h vehicles to address a compliance issue with Federal Motor Vehicle Safety Standard (FMVSS) 301. No other Toyota, Lexus or Scion vehicles are involved in this report.

To read the full press release, please click here.

Lexus Announces Intent to Conduct a Voluntary Safety Recall on Certain 2010 Lexus HS 250h Models

A statement from Mark Templin, Lexus Group Vice President and General Manager, June 25, 2010

"We want to assure our customers that their safety and satisfaction are our top priorities. We take the NHTSA's test results very seriously and appreciate the NHTSA bringing its concerns to our attention. Our engineers conducted similar testing during the development of the new HS 250h and the vehicle performed safely. While we are investigating and vigorously working to understand the different test results, we have stopped delivery of the involved vehicles. As soon as the issue is better understood and/or a remedy is developed, we will contact every owner.

Customers who have any questions or concerns should contact their local Lexus dealer or Lexus Customer Satisfaction at 1-800-25LEXUS or 1-800-255-3987."

Below you'll find answers to some of your questions.

1. What is the condition?

As part of its annual compliance testing program, NHTSA recently conducted an FMVSS 301 compliance test of a 2010 model year HS 250h vehicle. The test involves striking the subject vehicle from the rear at 80 km/h (approximately 50 mph). The vehicle is struck by a moving deformable barrier with a 70 percent overlap. Following the impact, the test vehicle is rotated on its longitudinal axis to each successive increment of 90o. During the rotation, the vehicle exhibited fuel spillage which exceeded the requirement of the standard.

It is important to note that during vehicle development, Lexus conducted testing utilizing the same protocol. The Lexus tests showed the vehicles fully comply with the FMVSS 301. We are working to understand the different results.

2. What is the cause of this condition?

Lexus is currently in the process of investigating and it would be premature to comment until the investigation has been completed.

3. Have there been any reports of incidents related to this issue involving the HS 250h?

Lexus is not aware of any accidents involving this issue.

4. How many Lexus HS 250h vehicles have been sold that are being investigated?

Approximately 13,000 model year 2010 Lexus HS 250h vehicles have been sold in the United States. (Note: Approximately 17,000 vehicles have been manufactured.)

5. Are there any other Lexus or Toyota vehicles involved?

No, there are no other Lexus or Toyota vehicles covered by the Noncompliance Information Report.

6. What is FMVSS 301?

FMVSS 301 is entitled "Fuel system integrity." It establishes performance requirements to protect against fuel leaks following a crash.

7. What is Lexus going to do?

Lexus is working to identify the reason for the different test results and to identify the cause of the noncompliance. At the present time, Lexus has not identified a remedy for this noncompliance, but it is working hard to do so promptly. As soon as a remedy is developed, Lexus will notify owners of covered vehicles by first-class mail.

8. When will the investigation be completed?

Lexus is working hard to complete its investigation, but at this time it cannot be certain when it will be completed.

9. Can vehicles in dealer inventory be delivered?

As required by Federal law, dealers are not to deliver any new vehicles in their inventory which are covered by this NCIR until remedied.

10. What if customers have questions or safety concerns regarding this issue, should they go to their dealer?

If customers have any concerns at all, they should feel free to contact the Lexus Customer Assistance Center (1-800-255-3987).

Lexus Voluntary Safety Recall on Select 2009 and 2010 LS Models

On May 21, 2010, Lexus announced it will conduct a voluntary safety recall on approximately 3,800 Lexus late 2009 and certain 2010 model year LS 460 and LS 600h L vehicles in the U.S. equipped with Variable Gear Ratio Steering (VGRS) to address a temporary steering wheel off-center condition that may develop under a specific driving maneuver. No other Toyota, Lexus, or Scion vehicles are involved in this recall.

To read the full press release, please click here.

Lexus Announces Safety Recall for Select 2009 and 2010 LS 460, LS 460 L and LS 600h L Models

A statement from Mark Templin, Lexus Group Vice President and General Manager, May 21, 2010

"To help assure our customers that their safety and satisfaction are our top priorities, Lexus has identified a condition in which some 2009 and 2010 LS models have experienced a brief off-center position of the steering wheel when it is turned to the extreme right or left position and re-centered, but corrects itself within a few seconds as the vehicle is driven. There have been no reported accidents or injuries related to this condition in the U.S., and no other Lexus models are involved in this recall.

We have developed a remedy that will be quickly put into place to help address customer concerns. We will be notifying owners of involved 2009 and 2010 LS models to modify the Variable Gear Ratio Steering (VGRS) system, and Lexus dealers will be contacting owners shortly to set up appointments.

Our dealers will service customers' vehicles as quickly and conveniently as possible by providing remote repairs and pick-up and delivery service, and fueling and washing customer cars. We will provide a courtesy vehicle to anyone who has purchased a 2009 or 2010 LS requiring this modification and has concerns about driving it until the work has been completed.

Customers who have any questions or concerns should contact their local Lexus dealer or Lexus Customer Satisfaction at 1-800-25LEXUS or 1-800-255-3987."

Below you'll find answers to some of your questions.

1. Which models is Lexus recalling, and how many vehicles are affected?

Lexus is recalling approximately 3,800 specific late 2009 and certain 2010 model year Lexus LS 460 and LS 600h L vehicles in the U.S. to address an issue with the Variable Gear Ratio Steering (VGRS) system.

2. What is the condition that prompted Lexus to take this action?

On certain Lexus vehicles equipped with VGRS, under certain limited driving circumstances the steering wheel may temporarily become off-centered. In extreme conditions, it can be off-center by a maximum of up to 90 degrees.

If the steering wheel is fully turned in one direction to the end of its travel (full lock position) and then very quickly turned in the opposite direction, the driver may observe that the center position of the steering wheel is temporarily off-centered. The VGRS system will self-correct the steering wheel off-center condition as the vehicle is driven for a few seconds (approximately five seconds).

Due to the limited circumstances in which this can occur, this condition will not occur during normal driving, such as lane changes or turning left or right at intersections.

3. What is a Variable Gear Ratio Steering (VGRS) system?

The VGRS system enhances the relationship between the amount the steering wheel must turn and the reaction of the vehicle's front wheels, which varies depending on the situation. For example, VGRS increases the gear ratio at high speeds to make handling less sensitive and twitchy. It can also lower its gear ratio to make less turning of the steering wheel necessary while maneuvering at slow speeds.

4. What can drivers do to prevent this condition from occurring?

Until the remedy has been completed on the vehicle, drivers can take the following steps to minimize the likelihood that this condition will occur:

  • When turning left or right at sharp intersections, when making a tight u-turn, or when parallel parking the vehicle, the steering wheel may reach the end of travel (full lock position). If this occurs, the driver should slowly turn the steering wheel back in the opposite direction and slowly exit the turn.
  • If possible, avoid quickly turning the steering wheel in the opposite direction, especially if the steering wheel was turned to the end of travel (full lock position).
  • Do not attempt to duplicate this condition.

5. What action should drivers take if they experience this condition?

If the driver notices an apparent steering wheel off-center condition when driving straight, he or she should carefully steer the vehicle and not make any sudden maneuvers. Steering should be based on the vehicle direction of travel rather than the steering wheel position. The VGRS will correct the steering wheel off-center condition automatically (approximately five seconds). The driver may notice this correction as the steering wheel center moves slowly by itself to the center position when driving straight during the correction operation.

If the driver notices that the vehicle does not go straight even though the steering wheel is in the centered position, the driver should make the necessary steering corrections so the vehicle will go straight or in the path intended.

6. How many customer complaints did you receive to prompt this action?

Lexus recently received one customer report in the U.S. regarding this condition and has received no reports of any accidents or injuries.

7. What is Lexus doing to address this issue?

As soon as the remedy parts are available, Lexus will begin sending notification letters by first-class mail to owners of the involved vehicles. The letter will advise owners to bring their vehicle to a Lexus dealer to have the Steering Control computer replaced with a newly designed one at no charge.

8. Will customers have to pay any money out of pocket for this repair?

No. The Steering Control computer will be replaced with a newly designed one at no charge.

9. Is it safe to continue driving my vehicle until the update becomes available?

Lexus believes that the involved vehicles are safe to drive. If the driver notices an apparent steering wheel off-center condition when driving straight, he or she should carefully steer the vehicle and not make any sudden maneuvers.

10. Are any other Toyota or Lexus vehicles affected by this recall?

No other Lexus, Toyota or Scion vehicles in the North American market are involved in this Safety Recall.

11. What should customers do if they still have questions or concerns?

Owners with questions or concerns are asked to contact their local Lexus dealer for diagnosis and repair, if applicable. Owners may also contact the Lexus Customer Assistance Center at 1-800-255-3987 Monday through Friday 5:00 am to 6:00 pm, or Saturday 7:00 am through 4:00 pm Pacific Standard Time.

Lexus 2010 GX 460 Voluntary Safety Recall

On April 19, 2010, Lexus announced a voluntary safety recall on approximately 9,400 2010 Model Year Lexus GX 460 sport utility vehicles to update software in the vehicle's Vehicle Stability Control (VSC) system. No other Toyota, Lexus or Scion vehicles are involved in this recall.

To read the full press release, please click here.

2010 Lexus GX 460 Passes Consumer Reports' Retest – "Don't Buy" Label Lifted

A statement from Mark Templin, Lexus Group Vice President and General Manager, May 7, 2010

“We're pleased that Consumer Reports announced this morning that they are lifting the Don't Buy: Safety Risk designation from the 2010 Lexus GX 460 after the Vehicle Stability Control (VSC) update addressed their prior concern.

CR said they made an appointment to have the update performed at the Lexus dealership from which they had anonymously bought the vehicle. Following that, CR stated that their engineers again put the updated 2010 GX 460 through the full series of emergency handling tests. CR said they did not experience any safety concerns with the updated GX 460 in their handling tests.

Lexus dealers began contacting customers as soon as details for the VSC update were available. Virtually all of them were contacted by their dealers within a few days and an estimated 75 percent of GX vehicles have already been updated. In the process, they're providing free loaner vehicles, remote repairs, pick-up and delivery service, and fueling and washing customer cars.

Since it was launched more than 20 years ago, Lexus has built its reputation on customer respect and concern for safety. When Consumer Reports announced on April 13 that the 2010 GX 460 did not pass their 'Throttle Lift-Off' test, we immediately stopped selling the vehicle and commenced a vigorous investigation. Thanks to the quick response and hard work by our engineers, we were able to identify and address the issue in just about two weeks. This is our assurance to Lexus customers that their safety and satisfaction are our top priorities.

As previously announced, we will continue to provide a courtesy vehicle to anyone who has purchased a 2010 GX 460 and has concerns about driving it until the recall work has been completed.

Customers who have any questions or concerns should contact their local Lexus dealer or Lexus Customer Satisfaction at 1-800-25LEXUS or 1-800-255-3987.”

Update for GX 460 Recall Now Available at Lexus Dealers

A statement from Mark Templin, Lexus Group Vice President and General Manager, April 29, 2010

“I'm happy to announce that an update for the 2010 GX 460 vehicle stability control system is now available at Lexus dealers nationwide. Our dealers began contacting customers yesterday offering to make arrangements to perform the update, and we expect them to get in touch with most GX owners within one week. With the revision now in place, we are also resuming sales of the 2010 GX 460. We are confident that the update will make the performance of the GX even better for our customers.

Since it was launched more than 20 years ago, Lexus has built its reputation on customer respect and concern for safety. When Consumer Reports announced on April 13 that the 2010 GX 460 did not pass their "Throttle Lift-Off" test, we immediately stopped selling the vehicle and commenced a vigorous investigation. Thanks to the quick response and hard work by our engineers, we were able to identify and correct the issue in just about two weeks. This is our assurance to Lexus customers that their safety and satisfaction are our top priorities.

As previously announced, we will continue to provide a courtesy vehicle to anyone who has purchased a 2010 GX 460 and has concerns about driving it until the recall work has been completed.

Customers who have any questions or concerns should contact their local Lexus dealer or Lexus Customer Satisfaction at 1-800-25LEXUS or 1-800-255-3987.”

Below you'll find answers to some of your questions.

1. Which models are affected by the recall?

Approximately 9,400 2010 Lexus GX 460 sport utility vehicles in the U.S. are involved in this voluntary safety recall. Approximately 5,600 2010 model year vehicles have been sold.

2. What is the condition that prompted Lexus to take this action?

If the vehicle is driven through a sharp turn under certain high-speed conditions, the rear tires could lose traction. The issue will not always manifest, as it depends on road conditions, driving conditions and the vehicle's load.

3. What is Lexus doing to address this issue?

Lexus will voluntarily recall 2010 GX 460s in order to update software in the vehicle's Vehicle Stability Control (VSC) system, which helps control a loss of traction in turns as a result of front or rear wheel slippage during cornering.

4. What is the likelihood that my vehicle will experience this condition?

To date, Lexus has received no customer reports of an incident related to this issue. However, it is possible for this condition to occur when the GX 460 makes a sharp turn at high speeds.

Any customer concerned about driving their 2010 GX 460 will be provided a loaner vehicle until the recall work has been completed.

5. What action do I need to take to prevent this condition from occurring?

Customers are advised to reduce vehicle speed when turning and to press firmly on the brake pedal if making a sharp or high-speed turn.

Any customer concerned about driving their 2010 GX 460 will be provided a loaner vehicle until the recall work has been completed.

6. Is it safe to continue driving my vehicle until the update becomes available?

Lexus believes that the GX 460 is safe to drive, provided that the vehicles are driven under normal driving conditions. However, customers are advised to reduce vehicle speed when turning and to press firmly on the brake pedal if making a sharp or high-speed turn.

Any customer concerned about driving their 2010 GX 460 will be provided a loaner vehicle until the recall work has been completed.

7. Are you continuing to investigate other models?

We are conducting driving tests for all Toyota and Lexus sport-utility vehicles and will make the results public when they are available.

8. Are mechanically similar Toyota vehicles such as the Toyota 4Runner affected by this recall?

No other Toyota, Lexus or Scion vehicles are involved in this recall in the U.S., due to differences in a combination of weight balance, front and rear suspension design and equipped tires.

9. How long will it take for a dealer to update the VSC software?

The update should take approximately one hour, depending on a dealers' work schedule.

10. Is this update covered by warranty? Will drivers have to pay any money out of pocket for this repair?

Customers will not have to pay for any expenses related to this recall.

11. What should I do if I still have questions or concerns?

If you still have questions or concerns that have not been addressed here, please contact Lexus Customer Satisfaction at 1-800-25 LEXUS or 1-800-255-3987.

Lexus 2010 HS 250h Voluntary Safety Recall

On February 8, 2010, Lexus announced a voluntary safety recall of its 2010 HS 250h vehicles. Some owners have reported experiencing inconsistent brake feel during slow and steady application of the brakes on rough or slick road surfaces when the anti-lock brake system (ABS) is activated in an effort to maintain tire traction.

While this issue is rare, should you experience it with your vehicle, press firmly on the brake pedal to stop the vehicle safely.

Below you'll find answers to some of your questions.

1. What is the condition with the Lexus HS 250h?

Some owners may experience inconsistent brake feel during slow and steady application of the brakes on rough or slick road surfaces when the ABS is activated in an effort to maintain tire traction.

2. How is Lexus responding to this issue?

Owners were notified by first-class mail beginning in late February that Lexus dealers will install a newly designed software update (reflash) to the ABS Actuator Electronic Control Unit (ECU) at no charge to the vehicle owner. Vehicles already built and in-stock have all been updated.

3. How many vehicles are covered by this recall?

This recall involves approximately 14,550 MY 2010 HS 250h vehicles sold from May through December 2009 in the U.S.

4. What should Lexus HS 250h customers do if they experience this braking issue?

This condition only occurs momentarily during light pedal application at the moment the ABS system begins to activate. If a Lexus HS 250h owner were to experience this condition, they should firmly and steadily apply additional force to the brake pedal.

5. Are these vehicles safe to drive until they get their update?

You can continue to drive your vehicle because pressing firmly on the brake pedal will safely stop the vehicle. Lexus encourages you to contact a dealer promptly to obtain the new software.

6. When can I get my vehicle fixed?

Owners were notified by first-class mail beginning in late February and are encouraged to contact their dealer to schedule an appointment to have the remedy completed at their earliest convenience.

7. How long will it take for a dealer to repair my vehicle?

The software update should only take approximately 30 minutes to install depending on technician workload.

8. Is the repair covered by warranty? Will drivers have to pay any money out of pocket for this work?

The recall remedy will be provided at NO CHARGE.

9. Have any production changes been implemented on the HS 250h?

A production change was made to the ABS Actuator ECU in late February 2010.

10. Where can I get more information on this recall?

Owners with questions or concerns can contact their local Lexus dealer for diagnosis, and if applicable, repair. Lexus customers can also contact the Lexus Customer Assistance Center at 1-800-255-3987, Monday through Friday, 5:00 a.m. to 6:00 p.m., or Saturday 7:00 a.m. through 4:00 p.m. Pacific Standard Time.

Pedal Entrapment Recall

To address the potential risk for floor mat entrapment of accelerator pedals in certain Lexus models, Lexus is conducting a safety recall of those models. A consumer safety advisory was issued on September 29, 2009, with respect to this issue.

Lexus Models involved in the pedal entrapment recall:
Certain 2006 – 2010 IS Vehicles
2007 – 2010 ES

1. What is the condition that has prompted this recall?

There is the potential for an unsecured or incompatible driver's floor mat to interfere with, or entrap, the accelerator pedal, in the worst case, in the wide-open position.

2. What is Lexus going to do?

For the involved ES vehicles, the remedy is as follows:

The remedy will entail modification to both the accelerator pedal and the floor surface in the driver's footwell.

For the involved IS vehicles, the remedy is as follows:

The accelerator pedal foot pad will be replaced with a newly designed one.

For both the ES and IS vehicles:

If the vehicle is equipped with a set of optional genuine Lexus All-Weather Floor Mats (AWFM), it will be inspected to determine if the AWFM set is of an older design. If it is, the older design AWFMs for the driver and the front-seat passenger will be replaced with newly designed ones.

As an additional measure independent of the vehicle-based recall remedy, Lexus will install a newly designed override system on ES and IS vehicles to provide an extra measure of consumer confidence. This system will cut engine power in case of simultaneous application of both accelerator and brake pedals at certain speeds and driving conditions.

Lexus requests that customers take out any removable driver's floor mat, place it in the trunk, and NOT replace it with any other floor mat until the Safety Recall remedy has been implemented on the vehicle.

3. What should customers do if their vehicle is involved in this phase of the Safety Recall, but they haven't received their owner letter?

Lexus has completed the mailing of Safety Recall Notices to certain 2007 – 2010 ES owners. Subsequent renotifications, utilizing new State Department of Motor Vehicle Records, will be sent to those owners that have not had the recall remedy performed on their vehicle. Lexus began mailing Safety Recall Notices by first-class mail to 2006 through certain 2010 model year Lexus IS owners in mid-April. The owner letters will be spread over several months consistent with parts supply and repair capacity. We thank our customers for their patience as we continue to mail the letters.

Lexus requests that customers take out any removable driver's floor mat, place it in the trunk, and NOT replace it with any other floor mat until the Safety Recall remedy has been implemented on the vehicle. In the event a customer chooses not to take out the removable floor mat, Lexus strongly recommends that the customer ensure that the correct floor mat is being used, that it is properly installed and secured, that it is not flipped over with the bottom-side up, and that one floor mat is not stacked over another.

4. What is the function of the "brake override system"?

Although an owner might never experience its operation, this braking system enhancement will automatically reduce engine power when the brake pedal and accelerator pedal are applied simultaneously under certain driving conditions.

The Brake Override System operates when these conditions are met:

a) The throttle opening is greater than 1/3

b) Vehicle speed is above 5 mph

c) Brakes are applied firmly

d) The accelerator pedal is applied before the brake pedal

5. Is Lexus implementing the brake override system because there is an electronic control unit (ECU) defect?

Lexus is confident that no defect exists in the ECU that will lead to (or cause) unintended acceleration. Independent of the vehicle-based remedy, Lexus will install a brake override system in the involved Lexus ES and IS models to provide an extra measure of consumer confidence.

6. What is the likelihood that my vehicle will experience this condition?

Pedal entrapment can occur in vehicles in which the driver's floor mat is not compatible with the vehicle and/or is not properly installed and secured.

As a precaution, to help reduce the risk of incorrect floor mat installation and/or application, Lexus requests that customers take out any removable driver's floor mat and NOT replace it with any other floor mat until the safety recall remedy has been completed on the vehicle.

After the recall remedy has been completed, only floor mats designed specifically for the vehicle, and which are properly secured, should be installed on the driver's floor.

7. What should I do if I experience floor mat pedal entrapment while driving?

Should the vehicle continue to accelerate rapidly after releasing the accelerator pedal, this could be an indication of floor mat interference. If this occurs, Lexus recommends the driver take the following actions:

  • First, if it is possible and safe to do so, pull back the floor mat and dislodge it from the accelerator pedal; then pull over and stop the vehicle.
  • If the floor mat cannot be dislodged, then firmly and steadily step on the brake pedal with both feet. Do NOT pump the brake pedal repeatedly as this will increase the effort required to slow the vehicle.
  • Shift the transmission gear selector to the Neutral (N) position and use the brakes to make a controlled stop at the side of the road; turn off the engine.
  • As a last resort, turn off the engine. If your vehicle is equipped with an Engine Start/Stop button, firmly and steadily push the button for at least three seconds to turn off the engine. Do NOT tap the Engine Start/Stop button. This will not cause loss of steering or brake control, but the power assist to these systems will be lost.

8. What if I don't want to remove my floor mat?

Lexus recommends that customers take out any removable driver's floor mat, place it in the trunk, and NOT replace it with any other floor mat until the Safety Recall remedy has been implemented on the vehicle. In the event a customer chooses not to take out the removable floor mat, Lexus strongly recommends that the customer ensure that the correct floor mat is being used, that it is properly installed and secured, that it is not flipped over with the bottom-side up, and that one floor mat is not stacked over another. Please visit www.lexus.com/floormats for additional information.

9. Are the all-weather floor mats being replaced in involved vehicles?

Yes. Lexus will be replacing the driver's and front passenger's all-weather floor mats.

10. Is Lexus recalling the old style all-weather floor mats, and what are you doing with them?

Yes, Lexus is recalling the old style all-weather floor mats as part of this recall to attempt to completely remove them from the market. At some point in time in the future, these mats will be recycled into other products such as road surfaces. Lexus has not completed the details of the recycling actions.

11. Where can I get more information on this recall?

Owners with questions or concerns are asked to please contact the Lexus Customer Assistance Center at 1-800-255-3987, Monday through Friday, 5:00 a.m. to 6:00 p.m. or Saturday 7:00 a.m. through 4:00 p.m. Pacific Standard Time.