Your Privacy Rights
- Privacy Overview
- Your Acceptance of Our Privacy Statement
- Changes to This Privacy Statement
- Information We Collect; How We Use and Share It
- Information Sharing for Legal Purposes
- Information Security
- Your Choices and Access to Your Information
- Children's Privacy
- Cookies and Web Beacons
- Information About Phishing Scams
- How to Contact Us
- Personal Information Practices for 2008
Terms of Use
- Copyright/Trademark Ownership
- Limitation on Scope of Content
- No Representation or Warranty
- No Offer to Sell or Lease
- Guidelines for External Sites Linking to lexus.com
- External Site Naming Guidelines
- External Site Use of Lexus Information
- No Misrepresentation
- Linking to lexus.com
- External Site Disclaimer
- Copyright Infringement and Copyright Agent
Thank you for visiting Lexus, a division of Toyota Motor Sales, U.S.A., Inc. (Lexus) online.
This Online Privacy Statement establishes how we handle the information we learn about you when you visit lexus.com. Respecting your privacy is of utmost importance to us. Proper handling of your personal data is a critical aspect of the way we create, organize and implement our activities online.
- We use personal information you provide us online only for purposes consistent with the reason you provide it.
- We may share personal information you provide us online with our business partners to assist us in fulfilling your request.
- We may also share your personal information with companies affiliated with Lexus and our authorized dealers and dealer advertising associations.
By using this Web site, you signify your acceptance of this Privacy Statement. If you do not agree with the manner in which we handle data as described in this Statement, please do not use this site.
We will post changes to this online statement and update the effective date when this statement is updated.
Last updated January 1, 2009
You can visit the Lexus Web sites to read and learn about our products, without telling us who you are and without revealing any personally identifiable information. However, to participate in any special programs as described in more detail below, you may need to provide personal information.
Personal information identifies you and includes your name, mailing address, e-mail address and phone number. We collect your personal information to provide you with services or information, as well as to give you a customized interactive experience and to help us develop new products and services to meet your needs.
Your personal information may be shared with our business partners to assist us in fulfilling your request. We may also share your personal information with companies affiliated with Lexus and our authorized dealers and dealer advertising associations.
The personal information we collect from you is used only for purposes consistent with your request or agreement:
Informational Requests: We collect information necessary to meet your requests for product information, such as new vehicle information alerts, promotions and mailed brochures.
Promotional Programs: We may ask you to provide personal information to participate in promotional activities, such as sweepstakes, contests, games, special events, blogs and chats ("Programs"). Sometimes Programs are made available through the joint efforts of Lexus and an unaffiliated business partner. If you choose to participate, we may use the information you provide in connection with the Program. For example, we may send you e-mail messages related to the Program or your account activity, or for selection and notification of sweepstakes or contest winners.
Your personal information may also be shared with our business partner and may also be used by our business partner if you indicate your interest in receiving communications directly from that company. If you elect to receive communications from our business partner, your information will be used by that company in accordance with its policies, and this privacy statement will not apply to that company's use of your information. Sometimes the rules, terms and conditions or disclaimers that apply to a particular Program include information on how we may use the personal information that you provide to us through your participation in the Program. If there is a conflict between the rules, terms and conditions that apply to a particular Program and this Statement, those applying to the particular Program will govern. Please review all of the information about a Program before you provide us with any personal information.
Blogs and Public Areas: Please remember that blogs are public areas on the Lexus Web site and chat rooms may be public areas on the Lexus Web site. Please refer to the Program details. Any information posted in these areas can be viewed by other visitors or Internet users. You should not post personal information in these areas.
Friend to Friend: For some features on the Lexus Web site, you can submit information about other people. For example, if you wish to invite your friends to participate in a Program offered on the Lexus Web site or forward particular content from the Lexus Web site to your friends, you will be asked to submit your friends' e-mail addresses. Our use, sharing and protection of the other person's information will also be subject to the terms of the Program and this Privacy Statement.
Surveys: We may ask you to provide certain demographic information (such as your gender and zip code) when we conduct surveys on the Lexus web site. We may use the information that you submit, including your responses to the survey questions, for the purposes identified to you prior to your participation in the survey. In some cases, we may publish the results of the survey, but will do so only as aggregate information, and you will not be individually identified. As we may be conducting certain surveys with our business partners or other third parties, we may also share the results of those surveys with those third parties, but will not identify individuals.
Non-Personal Internet Information: We collect and store non-personal Internet information, such as the name of your Internet service provider, the browser (including available plug-ins and browser functionality) and type of machine you are using, the IP address, the Web site that referred you to us, the pages you request and the date and time of those requests to help us generate statistics, measure site activity and improve the usefulness of customer visits.
Lexus reserves the right to disclose any personally identifiable information or other information we collect through the Lexus Web site, or otherwise, if we are required to do so by law or if we reasonably believe that the disclosure is necessary in order to (a) fulfill a government request; (b) conform with the requirements of law or to comply with legal process served on us; (c) protect or defend the legal rights or property of Lexus, the Lexus Web site or its users, or third-party licensors of any material on the Lexus Web site; or (d) in an emergency to protect the health or safety of the users of the Lexus Web site or the general public.
We are committed to keeping your personal information secure. We have appropriate technical, administrative and physical procedure in place to protect personal information from loss, misuse or alteration.
We limit access to personal information to individuals who have a business need consistent with the reason the information was provided.
When we collect or transmit sensitive information, we use Secure Sockets Layer (SSL) encryption for added protection.
Our Web site gives you choices. You can choose to receive e-mails from us about products and other information. We strive to keep your personal information accurate.
If you provided Lexus with personally information through the Owners section of lexus.com, you may review and update that information by clicking on the Owners link on the homepage of lexus.com, registering or logging in and then clicking on My Profile.
If you are an Owner who subscribes to the Lexus owner e-mail list, you can access the Preferences page and change your user profile or unsubscribe from the Lexus e-mail list here.
For users who are not currently registered on our Owner site, please call Customer Satisfaction at 1-800-25-LEXUS to opt out from receiving e-mail communications from Lexus. If you receive an e-mail, you may opt out an anytime by following the opt out instructions provided in the e-mail you receive.
If you are participating in a Program, you may be able to access and update the information you provided as part of your participation in the Program. Please see the section of this Web site concerning the specific Program to determine if you are able to access your information and how to do so.
The Lexus Web site is not intended for children under the age of 13. Lexus does not knowingly collect personal information from children that young. If you are under the age of 13, please do not submit your e-mail address or any other personal information to us through the Lexus Web site.
This site includes links to other Web sites, such as the site for Lexus Financial Services, Lexus Financial Savings Bank and to Web sites for Lexus dealers. These sites are not under our control, even though they may use the Lexus name or logo on their site through an agreement with us. Such other sites do not necessarily follow our Privacy Statement, and may place their own cookies on your computer. This practice is standard on the Web, and we do not control cookies placed on your computer by third parties whose advertising or links appear on our site. These sites have their own privacy and information security policy and terms and conditions. Visitors should consult the other sites' privacy notices as we have no control over information that is submitted to, or collected by, these third parties. To reach the privacy policy for Lexus Financial Services, please click here. To reach the Privacy Statement for Lexus Financial Savings Bank, click here. To reach Lexus dealer sites, please click here.
There have been noticeable increases in the number of suspicious e-mails claiming that the e-mail recipient has won a Toyota lottery or other promotion. Sometimes the e-mail claims that the recipient has won a new Toyota Prius. In order to claim the prize, the e-mail asks that personal information (i.e., Full Name, Address, Nationality, Age, Gender, Occupation, Phone/Fax, and/or Country of Residence) be sent to a Hotmail or Yahoo e-mail address. Samples of these hoax e-mails can be found at this Web site.
This type of e-mail solicitation is known commonly as a "phishing" scam, with the primary objective being to obtain one's personal information. This information can then be utilized to steal a person's identity. For example, a "Toyota Lottery" phishing scam is often sent from Chinese (.cn), German (.de) or British (.co.uk) addresses but can originate from anywhere and look very official even to the most savvy of Internet users. Lexus will never ask you to send passwords, login names, Social Security numbers or other personal information through e-mail. If you receive an e-mail from Lexus asking you to update your credit card information, do not respond: this phishing scam. Recipients of suspicious e-mail like this should delete the message from their in-box and, if possible, update their e-mail filter settings to block e-mails from the e-mail address being used. The Federal Trade Commission and the Antiphishing Workgroup are also good sources of information about these types of security threats and how they may be reported to the authorities.
To contact us with a question, call us at 1-800-25-LEXUS or mail your inquiry to:
Lexus
P.O. Box 2991 - Mail Drop L201
Torrance, CA 90509-2991
The information in this site is protected by copyright. You may only use the information, text or graphics contained in this site for your personal use and may not reproduce, adapt or publish it, in whole or in part, for any purpose without the express written consent of Lexus. The Toyota and Lexus marks and designs are registered trademarks of Toyota Motor Corporation. The Toyota and Lexus marks and designs may not be used, downloaded, copied or distributed in any way.
The Lexus Web site contains information regarding Lexus and its products and promotional programs. The Lexus vehicles described in this site contain uniquely American specifications and equipment and are offered for sale only in the U.S.A. (excluding Hawaii). The promotional programs described in this site are available only in those states and territories of the U.S. (excluding Hawaii) as specifically referred to within the description of the program. All pricing information referred to in this site is in U.S. dollars.
Lexus reserves the right to modify the information contained in the Lexus Web site at any time without notice. While Lexus makes all reasonable efforts to ensure that all material on this site is correct, accuracy cannot be guaranteed, and Lexus does not assume any responsibility for the accuracy, completeness or authenticity of any information contained in this site. This site and all information and materials contained herein are provided to you as is, without warranty of any kind.
This site may contain links to other Web sites that are completely independent of the Lexus Web site. Lexus makes no representation or warranty as to the accuracy, completeness or authenticity of the information contained in any such link, and any link to another person or entity shall not in any manner be construed as an endorsement by Lexus of such person’s or entity’s Web site, products or services. Your linking to any other off-site pages or other sites is at your own risk.
Your confidential use of this site cannot be guaranteed by Lexus. Lexus shall not be responsible for any harm that you or any person may suffer as a result of a breach of confidentiality in respect to your use of this site or any information you transmitted to this site.
All of the information contained in this site is for informational purposes only and in no way constitutes an offer to buy or sell Lexus vehicles. The purchase of any Lexus vehicle shall be subject to the terms and conditions of the applicable sale, lease or retail installment contract. The MSRPs (Manufacturer's Suggested Retail Prices) listed in this site exclude tax, title, license and registration. Actual dealer price may vary. This site shall not be used or relied upon by you as a substitute for information that is available to you from an authorized Lexus dealer.
If you would like to link to lexus.com, please read and comply with the following guidelines and all applicable laws.
Third parties may not use a brand, product name or other confusingly similar word or group of letters in a domain name (similar to the brand names, trademarks and/or tradenames of Lexus) without prior written Lexus approval. Domain names for enthusiast sites should use the ".org" suffix.
Third-party sites must have prior written approval before using any text, trademarks, graphics or photographs from any Lexus source, such as Web sites or brochures.
Third-party sites may use brand or model names in site texts only to the extent necessary to describe Lexus products. Any other use of Lexus brand names or any use of Lexus logos, trademarks, service marks, model names or service names is expressly not allowed. Also not allowed is the use of text or any other material in any way that implies sponsorship, approval of or affiliation with Lexus.
Third-party sites must not in any way imply that Lexus is endorsing it or its products or services; must not misrepresent its relationship with Lexus; must not present false information about Lexus; must not be a site that infringes any intellectual property or other right of any person or that otherwise does not comply with all relevant laws and regulations; and must not be a site that contains content that could be construed as distasteful, offensive or controversial.
Third-party sites may not use links to lexus.com in any way that implies sponsorship or affiliation. Furthermore, when linking to lexus.com, that site may not appear as a frame within the site that provides the link or appear in any way that makes the destination site appear to be content belonging to the site containing the link.
Third-party sites must include a prominently displayed disclaimer on the homepage stating that the site is not authorized by or affiliated with Lexus.
We respect the intellectual property of others, and we ask our users to do the same. If you are the owner of a United States copyright and you believe that your work has been copied on this Site in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please provide our Copyright Agent the following information:
(A)a physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;
(B)a description of the copyrighted work or other intellectual property that you claim has been infringed;
(C)a description of where the material that you claim is infringing is located on this Site;
(D)your address, telephone number, and e-mail address;
(E)a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
(F)a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf.
Our agent for notice of claims of copyright or other intellectual property infringement can be reached as follows:
By mail:
Copyright Agent
c/o Toyota Customer Experience-Mailstop WC11
Toyota Motor Sales, U.S.A., Inc.
19001 South Western Avenue
Torrance, California 90501
By phone: 1-800-331-4331
By facsimile: 310-468-7814
By e-mail: http://www.lexus.com/copyrightagent
If your inquiry does not relate to an infringement of your rights, and except as expressly provided otherwise herein, all notices to Lexus shall be in writing and delivered via overnight courier or certified mail, return receipt requested to:
Toyota Customer Relations - Mailstop WC11
19001 South Western Avenue
Torrance, California 90501