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First-Generation Lexus Link® Privacy Policy
(Continental United States only)

Lexus Link® is a comprehensive package of safety, convenience and communication services that are delivered via onboard vehicle electronics, wireless networks and Global Positioning Satellite (GPS) technology. Lexus Link is a service of Lexus, a division of Toyota Motor Sales, U.S.A., Inc. (Lexus).

This document describes the Lexus Link privacy policy. This policy only applies to the information Lexus collects through Lexus Link and does not apply to other information collected by either Lexus or Toyota.

We take your privacy seriously. This Lexus Link privacy policy will help you understand how your personal information is managed and protected. The Lexus Link privacy policy should be read in conjunction with the general terms and conditions of your Lexus Link services subscription agreement.
Information Collection and Use
Lexus Link collects certain personal information about you (such as name, address, phone number, e-mail address and credit card information) when you sign up for the Lexus Link services. Lexus Link uses this personal information to manage your subscription to Lexus Link and to deliver the highest quality services possible. Lexus Link may notify you from time to time concerning your subscription, service agreements, service updates or other changes.

Your approximate location (GPS data) is collected and used when you or Lexus Link activates this function for a very specific and intended purpose (such as route assistance, automatic crash notification, theft warning, or emergency services). This is necessary to make the Lexus Link service possible. GPS data may also be collected when required by law.

Sharing and Disclosure of Information
Lexus Link contracts with other companies to provide Lexus Link services. Lexus Link shares your personal information and GPS data with these companies and others as necessary to deliver Lexus Link services, such as emergency services notification (police, fire, EMS), security alarm notification, stolen vehicle tracking, roadside assistance and concierge services.

Lexus Link may monitor or record conversations and transmissions between you and Lexus Link or between Lexus Link and others about you for purposes of employee training and quality control without first notifying you or the occupants of the Lexus Link vehicle.

In order to continually improve the quality of our service, we may share your personal information with nonaffiliated companies to perform customer surveys on our behalf.

Lexus Link may disclose your personal information or GPS data without your consent, if required to do so by law. This may be for the purposes of public safety, emergency services or legal proceedings.

At the time you subscribed to Lexus Link through your Lexus dealer, your dealer retained a copy of your subscription agreement, which includes personal information.

At Lexus Link, we have taken steps to better ensure the security of your personal information. For example, access to your personal information and GPS data is restricted to those employees whose responsibilities require accessing your information. In addition, servers containing personal information are located in secure data centers with multi-tiered security checkpoints.

While Lexus Link takes the security of your information seriously, we cannot guarantee that your personal information or GPS data will never be compromised. The Lexus Link network includes a complex wireless network, and as with any wireless network, information transmitted to and from your vehicle is susceptible to unlawful transmission interceptions or access. Therefore, the privacy and security of your conversations, data and other information exchanged between Lexus Link and you cannot be guaranteed.

Notification of Changes in Privacy Policy
Lexus Link may modify this privacy policy from time to time as we deem necessary and appropriate. These changes will be posted on the Lexus Web site ( and will be available in hard-copy format upon request. You may request your own copy via the following methods:

Phone: 1-800-255-3987
Monday - Friday, 6:00 a.m. - 5:00 p.m. (PST)
Mail: P.O. Box 2991 - Mail Drop L204
Torrance, CA 90509-2991

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