OVERVIEW
SAFETY CONNECT
SERVICE CONNECT
REMOTE
DESTINATIONS
APP SUITE
OTHER SERVICES
PRICING / REGISTRATION
FAQ
X

PROVIDER CHART

  2015 2016
  RX , IS C, LX ES, GS, LS, IS, CT, GX, NX, RC, RC F All Models
TRAFFIC SiriusXM1 HD Radio2 HD Radio2
WEATHER SiriusXM1 HD Radio2 HD Radio2
SPORTS SiriusXM1 App Suite3 App Suite3
STOCKS SiriusXM1 App Suite3 App Suite3
FUEL SiriusXM1 App Suite3 App Suite3

1. SiriusXM data services are free for one year. For pricing after one year, see siriusxm.com.

2. HD Radio data services are subscription-free. When HD Radio is not available, these services can use the App Suite to get the data.

3. App Suite data services are subscription-free.

LEXUS ENFORM OVERVIEW

Lexus Enform,* our branded connected services, consists of five products, each of which offers unique ways to enhance the driving experience. Including live, 24-hour navigation assistance, integration of popular mobile apps and emergency services at the press of a button. The Lexus Enform Remote* mobile app also enables you to start the engine, check fuel levels and more. And now with all-new Lexus Enform Service Connect,* you’ll have access to Vehicle Health Reports, maintenance alerts and more.

LEXUS ENFORM SAFETY CONNECT

Lexus Enform Safety Connect* offers you the peace of mind of knowing that assistance will be there when you need it most. Whether you're involved in a collision and unable to call for help, your vehicle is stolen, or there is some other type of emergency, assistance can be sent directly to your vehicle's GPS location.

Learn More
LEXUS ENFORM SERVICE CONNECT

Our new Lexus Enform Service Connect,* available on 2016 models, offers remote access to information about your vehicle’s status and maintenance needs. Easily accessed through LexusDrivers.com or the My Lexus and Beyond mobile app, you can get information on everything from your vehicle’s fuel level and mileage to maintenance alerts and Vehicle Health Reports. Lexus Enform Service Connect* is included with a subscription to Lexus Enform Safety Connect.*

Learn More
LEXUS ENFORM REMOTE

Available on select Lexus vehicles, the Lexus Enform Remote* mobile app can remotely lock and unlock doors, start the engine and climate controls, and can help find your vehicle's location in a parking lot. And, should you loan your Lexus to another driver, you can receive alerts if, for example, a preset speed or mile limit is exceeded.

Learn More
LEXUS ENFORM DESTINATIONS

Lexus Enform Destinations* offers convenient 24-hour, en-route navigation assistance from a live response center agent who can help you find locations and automatically upload the destinations to your Navigation System.* Planning a trip? You can also search, save and upload destinations from the comfort of your home or office.

Learn More
LEXUS ENFORM APP SUITE

The available Lexus Enform App Suite* offers access to some of your favorite mobile applications through your vehicle's center-console display. After downloading the app on your compatible smartphone, you can search local listings, stream music, listen to live radio nationwide, place restaurant reservations and buy movie tickets all from the driver's seat. And, in select Lexus vehicles Advanced Voice Recognition makes accessing and controlling the App Suite's features easier than ever.

Learn More

LEXUS ENFORM SAFETY CONNECT

Offering the ultimate peace of mind, this service* is designed to provide emergency help at a moment's notice. It helps you stay secure on the road without requiring a mobile phone. One-year trial subscription included. View full pricing details.

Enhanced Roadside Assistance

Enhanced Roadside Assistance

Enhanced Roadside Assistance* practically eliminates the need for other roadside assistance organizations. With the added benefit of GPS technology, it makes Lexus' standard roadside service even more convenient. Whether your vehicle has run out of gas, has a flat tire, needs to be towed or requires a jump start, assistance can be sent to your vehicle's location—all at the press of the Emergency Assistance Button (SOS).

Emergency Assistance Button (SOS)

Emergency Assistance Button (SOS)

Whether it's a health emergency, a traffic accident or some other urgent situation where help is required, a single press of the Emergency Assistance Button (SOS) will connect you to a 24-hour Safety Connect* response center agent. Using your vehicle's GPS technology, the agent will send emergency services to your vehicle's location while offering to stay on the line with you until help arrives.

Stolen Vehicle Location

Stolen Vehicle
Location

If you ever file a police report stating that your vehicle has been stolen, local authorities can remotely activate its tracking beacon using the vehicle's embedded cellular and GPS technology. This helps them to recover it more quickly and may minimize the amount of damage that can be incurred. Unlike some third-party services, the Stolen Vehicle Location system also works across the United States.

Automatic Collision Notification

Automatic Collision Notification

In the event that your vehicle's airbags* deploy or you're involved in a severe rear-end collision, you'll be automatically connected to a Safety Connect* response center agent. After attempting to speak to the occupants, the agent will notify local emergency services of the situation and direct them to your vehicle's location.

LEXUS ENFORM SERVICE CONNECT

Easily accessed online or through our mobile app, all-new Lexus Enform Service Connect,* available on 2016 models, provides information on everything from your vehicle’s fuel level and mileage to maintenance alerts and Vehicle Health Reports. Lexus Enform Service Connect* is included with a subscription to Lexus Enform Safety Connect.* View full pricing details.

Already own a Lexus? Click here to set up an account, subscribe and begin using the Lexus Enform features available on your equipped vehicle.

Vehicle Health Report

VEHICLE HEALTH
REPORT


Your Vehicle Health Report provides important information, as well as monthly reports to you and your dealer for the ultimate in service convenience. Reports are available through LexusDrivers.com or the My Lexus and Beyond mobile app.

VEHICLE & MAINTENANCE ALERTS

VEHICLE & MAINTENANCE
ALERTS

The best care is preventive. Lexus Enform Service Connect* provides vehicle and maintenance alerts to you and your dealer. It also allows your dealer to contact you when maintenance is required, keeping your vehicle running at its best.

MY LEXUS AND BEYOND MOBILE APP

MY LEXUS AND
BEYOND MOBILE APP

Vehicle alerts included in your Vehicle Health Report are just one of the benefits this convenient app provides. Available on your iPhone®* and iPad®,* it’s never been easier to receive essential information about your vehicle.

LEXUS ENFORM REMOTE

Available on all 2016 models and select 2015 vehicles, the Lexus Enform Remote* mobile app can remotely lock and unlock doors, start the engine and climate controls, and can help find your vehicle's location in a parking lot. And, should you loan your Lexus to another driver, you can receive alerts if, for example, a preset speed or mile limit is exceeded.

Get it on Google Play
Engine Start/Stop

Engine Start/Stop*

Whether it's a cold morning or hot afternoon, this feature lets you remotely start your vehicle to warm or cool the interior based on the last climate control settings. The engine will run for up to 10 minutes or until any door is opened, the brakes are pressed or the engine is turned off remotely.

Door Lock/Unlock

Door Lock/Unlock

Not sure if you remembered to lock your vehicle? Now, you can remotely lock and unlock your doors and receive confirmation if the action was successful. And should you unlock your Lexus remotely, the door will automatically relock after 60 seconds if no further action takes place.

Vehicle Finder

Vehicle Finder

The days of walking in circles through a parking lot are over. The Vehicle Finder uses the map on your smartphone to guide you to your vehicle's last known parked location.

Vehicle Status and Alerts

Vehicle Status and Alerts

With the touch of a button, you can remotely check the status of your vehicle's doors, windows, moonroof, trunk, hood, and convertible top. As well as the vehicle's current fuel level, odometer or trip mileage. The system can also notify you with customizable alerts.

Guest Driver Monitor

Guest Driver Monitor

For added peace of mind when a guest borrows your vehicle, Lexus Enform Remote* can send instant alerts if the vehicle is started or exceeds preset limits on speed, curfew, miles driven, engine run time, total elapsed time or distance from a set location.

LEXUS ENFORM DESTINATIONS

Whether it's getting live navigation assistance on the road or planning a trip from the comfort of your home, reaching your destinations has never been more convenient. One-year trial subscription included. View full pricing details.

eDESTINATION

eDESTINATION

Using a tool on LexusDrivers.com, eDestination offers the convenience of planning trips from your home or office. You can search, organize and name up to 200 destinations in 20 separate folders and send them wirelessly to your Lexus Navigation System.*

DESTINATION ASSIST

DESTINATION ASSIST

Destination Assist gives you 24-hour access to a live response center agent to help you locate a specific business, address or point of interest. If you're searching for a restaurant, the agent can help you narrow your choices by distance or type of cuisine and wirelessly send the destination to your vehicle's Navigation System.*

LEXUS ENFORM APP SUITE

Using your compatible smartphone, the complimentary Lexus Enform App Suite* offers access to your favorite mobile applications through your vehicle's center-console display. And now, in select Lexus vehicles, Advanced Voice Recognition makes accessing and controlling the features easier than ever.

Phone Compatibility  /  Set Up

Get it on Google Play

Bing™

Search a continuously updated database of more than 16 million points of interest, get directions and call with the touch of a button.*

iHeartRadio

There is always something to listen to with iHeartRadio. With access to more than 750 local radio stations from across the country and exclusive artist content, you won't know what to listen to first.

Pandora®

Using the names of artists or songs you love, create and listen to personalized music stations or playlists.*

Slacker

In addition to enjoying more than 300 professionally curated stations of the world’s best music, talk and entertainment, you can discover new, trending artists and find music that fits your mood.

Movie Tickets.com

Find movies, check local start times, purchase tickets and get directions without ever leaving your Lexus.*

Yelp®

Looking for a local place to eat, shop, drink, relax or play? Read reviews from locals who know best, and get directions sent to your Navigation System.*

Facebook Places

Check in and notify your Facebook friends of your location the moment you arrive.*

OpenTable®

Search restaurants by cuisine, real-time availability and price range; read diner ratings and reviews; and make reservations.*

Saved Destinations

Can't remember the name of that great restaurant you went to last month? With Saved Destinations you get instant access to your destination folders, where you can browse through up to 200 of your recent destinations.

Enform Tutorials

To help you get the most out of your Lexus Enform system, our extensive library of instructional videos is now within arm's reach.

While the following apps are included with the Lexus Enform App Suite,* some models require SiriusXM®* to provide this data. See provider chart for details.

Fuel

With the Fuel Prices app, you can search for stations by price, brand, distance or grade. And, once you make a selection, it can display the destination on your navigation screen.*

Sports

The Sports app offers access to the schedules, scores and news of your favorite sports teams.*

Stocks

Keep tabs on your portfolio with the Stocks app. With it, you can access personalized stock quotes and related information.*

OTHER SERVICES


HD Radio

To help you avoid unexpected delays, select Lexus vehicles are the first in the industry to feature standard, subscription-free Traffic and Weather updates* via HD Radio™.* See provider chart for details.

Traffic

This service* provides up-to-date traffic information, including speed and estimated travel time, and can reroute you to avoid accidents or construction. And, on select Lexus vehicles with Lexus Enform,* you'll enjoy the added convenience of viewing how traffic is predicted to change over 15-, 30- and 45-minute intervals.

Weather

This service* provides continuously updated local and national weather reports and five-day forecasts for more than 120 cities and can automatically alert you of severe weather ahead. And, on, select Lexus vehicles with Lexus Enform,* a real-time Doppler weather radar can display the current location and velocity of approaching conditions on the navigation screen.

SiriusXM

Available in every Lexus, SiriusXM®* Satellite Radio offers commercial-free music, live sports, and the best of news and entertainment. Drivers of specific Lexus vehicles can also enjoy the following conveniences through an available SiriusXM* Data Services Package subscription. See provider chart for details.

Fuel

With the Fuel Prices app, you can search for stations by price, brand, distance or grade. And, once you make a selection, it can display the destination on your navigation screen.*

Sports

The Sports app offers access to the schedules, scores and news of your favorite sports teams.*

Stocks

Keep tabs on your portfolio with the Stocks app. With it, you can access personalized stock quotes and related information.*

View full pricing details.

PRICING / REGISTRATION

In addition to the complimentary year of service, Lexus Enform* offers multiple subscription plans to fit your needs. Click here to renew your trial or active Lexus Enform* subscriptions, otherwise call 1-800-255-3987.

SERVICE

TRIAL PERIOD

RENEWAL

VEHICLE AVAILABILITY

REGISTRATION

ENFORM SAFETY
CONNECT*
FIRST YEAR INCLUDED
$139.95* / YEAR
ALL LEXUS
VEHICLES
ENFORM SERVICE
CONNECT*
FIRST YEAR INCLUDED
INCLUDED WITH SAFETY CONNECT
ALL 2016 LEXUS
VEHICLES
INCLUDED WITH SAFETY CONNECT
ENFORM REMOTE*
(INCLUDES SAFETY CONNECT)
FIRST YEAR INCLUDED
$219.95* / YEAR
ENFORM DESTINATIONS*
(INCLUDES SAFETY CONNECT)
FIRST YEAR INCLUDED
$264.90*/YEAR
VEHICLES WITH
NAVIGATION
INCLUDED WITH SAFETY CONNECT
ENFORM APP SUITE*
N/A
COMPLIMENTARY* / YEAR
VEHICLES WITH
NAVIGATION
ENFORM COMPLETE PACKAGE*
(INCLUDES SAFETY CONNECT,* SERVICE CONNECT,* REMOTE* & DESTINATIONS*)
FIRST YEAR INCLUDED
$344.90* / YEAR
HD RADIO™
TRAFFIC AND WEATHER*
COMPLIMENTARY
COMPLIMENTARY
SEE PROVIDER CHART
N/A
SIRIUSXM SATELLITE RADIO*
SATELLITE RADIO: XM
ALL ACCESS PACKAGE
90 DAYS INCLUDED
ALL LEXUS VEHICLES
SIRIUSXM DATA SERVICES
PACKAGE,* NAVTRAFFIC™,*
NAVWEATHER™* & TRAVEL LINK
FIRST YEAR INCLUDED
ALL LEXUS VEHICLES
Download Terms and Conditions

FAQ

Find answers to commonly asked questions about the available Lexus Enform* suite of connected services. If you're an existing owner, please visit LexusDrivers.com for additional questions and troubleshooting assistance.

Enform App Suite
    • Availability
    • Setup
    • Information
    • Operation
    • Security and Privacy

Enform Remote
    • Functions
    • Security and Privacy
    • Compatibility

Enform Service Connect
    • Information
    • Maintenance Notifications
    • Vehicle Alert Notifications
    • Vehicle Health Reports
    • Registration
Enform App Suite Availability


What Lexus models will be equipped with the Lexus Enform App Suite?

The Lexus Enform App Suite* is available on all Navigation-equipped 2013 and newer Lexus models.

If I am a Lexus Enform customer with a 2010, 2011 or 2012 model year vehicle, can I upgrade to the next-generation Lexus Enform with the App Suite version?

Enform customers with a 2010, 2011 or 2012 model year vehicle will not be able to upgrade to Lexus Enform App Suite because the App Suite features are not compatible with the navigation systems on these vehicles.

How much does the Lexus Enform App Suite cost?

The Lexus Enform App Suite is free to download and completely subscription-free.

Do all vehicles come with the Lexus Enform App Suite?

No. The Lexus Enform App Suite is only available with the Navigation System and Navigation System with Mark Levinson® Audio System.*

Where can I learn more about the available Lexus Enform App Suite?

Here are additional resources with Lexus Enform App Suite information:

Please visit Lexus Enform
or Lexus Drivers
Visit your local Lexus dealership.

Enform App Suite Setup


How do I create my Lexus Enform App Suite account?

It's easy. First, visit www.lexusenformappsuite.com. Then, fill in the required fields under "Don't Have an Account." Finally, select "Create My Account." Please remember you must also have a www.lexusdrivers.com account in order to take advantage of the eDestination function in the App Suite.*

Where do I get the Lexus Enform App Suite mobile app?

You will be able to download the app at no cost from a variety of popular app stores (e.g., Apple's®* App Store or Google™ Play*). The experience will be the same as for any other app download.

When I register for the Lexus Enform App Suite, do I get all the apps and can I add others?

Once you register, you will have access to all the available Lexus Enform App Suite* apps (Bing™, iHeartRadio, MovieTickets.com, OpenTable®, Pandora®,* Slacker, Yelp®, Facebook places, Sports, Stocks and Fuel Prices, plus Traffic and Weather). You'll need to link or create and link the accounts for each app to App Suite when you create your App Suite account to experience all of their benefits. To do this, go to www.lexusenformappsuite.com. Currently these are the only apps available in the App Suite. Stay tuned for updates on future content additions.

Do I need to register to use the Lexus Enform App Suite?

Only vehicles with the Navigation System and Navigation System with Mark Levinson Audio System* require you to register, as they contain the Lexus Enform App Suite. Search for Lexus Enform App Suite in your respective app store (Apple* or Android*) to download the app. With the Lexus Enform App Suite mobile app, you can register and link your third-party apps (Pandora,* MovieTickets.com, OpenTable, and Facebook Places), all via your mobile handset.

Enform App Suite Information


How does the Lexus Enform App Suite work?

The Lexus Enform App Suite* is designed to work simply and intuitively. Using the voice recognition, steering wheel controls or in–vehicle touch screen, you can access a variety of information and entertainment applications via a Bluetooth®* connection to your smartphone. Once the smartphone is paired via Bluetooth, you never have to touch the handset again.

Which apps are included in the Lexus Enform App Suite?

The third–party apps supported through the Lexus Enform App Suite currently include Bing™, iHeartRadio, MovieTickets.com, OpenTable®, Pandora®,* Facebook Places, Slacker, Yelp®, Sports, Stocks and Fuel Prices, plus Traffic and Weather.

What if I already have accounts with these providers? Do I need to create new accounts just for the Lexus Enform App Suite?

If you already have an existing account for any of the apps, you can simply link them to your App Suite account. This allows you to connect these apps to your vehicle and operate them using in-vehicle controls.

Can I access social networking apps such as Facebook, Twitter and LinkedIn® through the Lexus Enform App Suite?

The Facebook app Facebook Places is currently available as a part of App Suite. It can be accessed only while in Park. It allows you to "check in" at destinations so your Facebook friends will know your location, or to tag other friends when checking in. Complete Facebook access is currently not available. In addition, other social networking platforms such as Foursquare, Twitter and LinkedIn are not currently available. We recognize the customer demand for these services and are studying ways to safely implement them within the vehicle.

Can I search the Internet with Bing through the Lexus Enform App Suite?

Yes, but it is limited to POIs (points-of-interest) to assist you with directions through the Navigation System. General web searches through Bing are not available.

Which phones are compatible with the Lexus Enform App Suite?

Lexus Enform App Suite is compatible with a wide range of smartphones. Most smartphones with a data plan are compatible, including iPhone®* and Android™* models. Enform App Suite does not currently support BlackBerry® 7 OS and Lexus does not have any plans in the immediate future to test or support BlackBerry® 7 OS. For more information, go to www.lexus.com/mobilelink.

Will the Lexus Enform App Suite work with my iPad®* or iPod®* Touch?

No. Only smartphones are tested and support the Lexus Enform App Suite.

What kind of apps are in the Lexus Enform App Suite?

In some vehicles the Lexus Enform App Suite features a total of 11 apps: Bing, iHeartRadio, MovieTickets.com, OpenTable, Pandora,* Facebook Places, Slacker, Yelp, Fuel Guide, Sports and Stocks. In addition, HD predictive traffic and weather with advanced Doppler are included as data services. Older versions of Lexus Enform App Suite feature a total of eight apps: Bing, iHeartRadio, MovieTickets.com, OpenTable, Pandora,* Facebook Places, Slacker and Yelp. In addition, five data services are provided separately by SiriusXM®, * as a paid subscription service. They are Travel Link (Fuel, Sports, and Stocks), NavTraffic™, * and NavWeather™. *

Enform App Suite Operation


Does the Lexus Enform App Suite use my phone's data plan for operation?

Yes, the Lexus Enform App Suite* services rely on your smartphone's data plan, and carrier charges may apply. Applications within the Lexus Enform App Suite will have different data usage depending on how often each is used.

Will the Lexus Enform App Suite apps operate if the cell signal momentarily vanishes?

Apps such as Bing™, which are essentially mobile-optimized websites, require a cell signal to operate. They may become non-responsive while waiting for a more reliable signal. Other apps, notably iHeartRadio and Pandora®, have built-in buffering capability that may bridge a momentary interruption of signal. However, if a signal interruption is long enough to empty the buffer, the music will stop. In summary, the Lexus Enform App Suite itself does not buffer data, but instead follows each app's individual buffering strategy and capabilities.

When I'm away from my vehicle, can I use the Lexus Enform App Suite on my smartphone?

Some of the Lexus Enform App Suite apps (specifically Bing, MovieTickets.com, OpenTable®, Fuel Guide, and Sports and Stocks) work even when away from the vehicle. Specifically, Bing, Movietickets.com and OpenTable can all be used within the Lexus Enform App Suite mobile app. You can save a point of interest, restaurant location or theater location, then transfer that location to the vehicle's Navigation System* using eDestination. Other applications, such as Yelp® and Facebook Places, are available for an in-car only experience. However, to enjoy these apps outside the car, simply download the independent versions of these stand-alone apps (separate from your Lexus Enform App Suite mobile app) to your smartphone.

Does the Lexus Enform App Suite feature voice recognition?

Yes. All apps offered within the Lexus Enform App Suite, except for Facebook Places, Fuel Guide, Traffic and Weather, will be equipped with Voice Recognition. However, all apps, including Facebook Places and other apps that do not have Voice Recognition, can be accessed using the Push-To-Talk button on the steering wheel.

What new features does "Advanced Voice Recognition" add over "Voice Recognition?"

The new Advanced Voice Recognition (available in select Lexus vehicles) brings in the following new features that will make it easier for you to interact with your vehicle Navigation System*:

• All applications can be launched using voice commands.
• All applications except Facebook Places, Fuel Guide and eDestination can be operated using Advanced Voice Recognition.
• The user will be prompted for smaller pieces of information to clarify a request.
• The system can remember the context of the speech to allow for more human-like interaction so that the user does not need to repeat the subject.
• With over 100,000 variations of commands recognized, the system is designed to enable you to speak in a free form manner and still be understood.
• You can use the Push-To-Talk (PTT) button on the steering wheel to launch Advanced Voice Recognition for all multimedia functions, including apps, navigation, audio and phone.

Do I have to make a payment or get a subscription to get Traffic and Weather services?

In select Lexus vehicles, you do not need a subscription to receive Traffic and Weather services within HD Data coverage areas. If you choose to pair your smartphone, your App Suite subscription and data plan will allow you to access these services outside of HD coverage areas, and cellular charges will apply.

How do I know if I am within HD Data coverage and am getting Traffic and Weather via HD Data?

HD Data is available on most vehicles. If you are in HD Data coverage, you will see an HD icon in the top left corner of your Navigation screen. If you do not see this icon, you will not be able to receive HD Data at that time.

Does the voice recognition system on the Lexus Enform App Suite recognize different languages?

The system can recognize English, Spanish and French once the language is changed in the system’s setting. For drivers with accents in their speech, the voice command feature can now recognize different tonality, inflection points and accents. You can learn more through the use of the voice recognition training feature within the head unit.

Can I add other apps to the Lexus Enform App Suite?

No. The ability to add applications to the Lexus Enform App Suite is not possible. But we are continuously listening to customers' feedback and comments and analyzing what apps are valuable to customers that might be included in future App Suite updates.

Enform App Suite Security and Privacy


How secure is the system? Is it vulnerable to hacking?

The security of the system is extremely important to us. The Lexus Enform App Suite* mobile app is secure, as it requires a connection back to Lexus servers. We will not allow any apps to appear on the system that are not on the access control list. The system will not take/accept any apps that are not approved by Lexus's access control list. The system also uses IP security currently used for the Web. Anti-hacking measures beyond the app, such as on the handset, are outside of Lexus' control.

How much user behavior is recorded by the system and is there a privacy issue?

Any user activity that is tracked is used only to help create a richer and more robust product for the future. Personal information is not collected; usage data is anonymized and aggregated as general customer behavior.

Does the Lexus Enform App Suite store personal data?

The Lexus Enform App Suite stores the contacts you've entered into the phone book and records previous destinations. You can erase either or both at any time.

With the new Lexus Enform App Suite system, Lexus works with several service providers. What customer information or data is shared with service providers?

Lexus does not send personally identifiable information to App Suite service providers—we do not transmit the vehicle identification number (VIN) or the customer name. Many of the service providers utilize GPS data in order to support the functionality of their respective products.

For a customer to use certain Lexus Enform App Suite services, he or she must first create a separate customer account with the respective service providers. Access to these accounts via the App Suite is done using an encrypted key instead of customer login credentials.

In the future, on certain Lexus vehicles, the Enform App Suite Traffic service will anonymously (i.e., with no personally identifiable information included) transmit the vehicle's direction, GPS location and speed to the traffic service provider to enhance traffic information. Again, this data does not disclose the VIN, customer's name, address or any other personally identifiable information.

Enform Remote Functions


What are the different alerts for?

If any of the following occur during the status check once the vehicle is turned off, an alert will be sent if requested: Hatch/Trunk Open, Hood Open, Doors Open, Doors Unlocked, Windows Open, Sunroof Open, Convertible Top Open or Hazards On. Guest Driver sets how you receive notifications of any infractions, and app confirmation is an indication that the command sent has been successfully or unsuccessfully completed.

Can I request a status update from my vehicle?

Yes. Pressing the refresh button on the upper left-hand side of the page, below the Back button, will send a command to your vehicle and retrieve the current status.

What do all of these settings mean?

The individual settings are parameters of your vehicle that you can monitor. You can set up limits for speed, curfew, total miles driven and total time driven. Whenever any of the limits you set are exceeded, you will immediately receive an alert via e-mail or push notification. You can also set up an ignition alert that will notify you whenever the vehicle is started.

Can I control the A/C or heat remotely?

When you remotely start your engine, the climate control will default to the last setting. This cannot be adjusted remotely, but if you have turned off the air and the outside temperature is extremely warm or cold, the system will turn on and set the temperature to 77 degrees.

When does the vehicle update its location?

The vehicle sends its location when it is parked and the ignition is turned off.

Enform Remote Security and Privacy


How secure is the Lexus Enform Remote*? Is it vulnerable to hacking?

The security of the system is extremely important to us. The Lexus Enform Remote* app is secure, as it requires a connection back to Lexus servers. We will not allow any system that is not on the access control list to connect to the Lexus servers. The system also uses the same standard IP security protocols used by most secure websites. Anti-hacking measures beyond the app, such as on the handset, are outside of Lexus' control.

Why do I have to enter a PIN so often?

The PIN is used as a security measure to ensure that even if someone without your authorization gets ahold of your smartphone they will not be able to access your vehicle. You can turn off the requirement to enter the PIN for certain actions on the Manage PIN page in the main menu.

Can someone drive my vehicle if it is started remotely?

Not without the key! The vehicle system is designed so that when the engine is started remotely, it will stop as soon as the doors are opened, the brakes are pressed or the vehicle is shifted out of park. You will need to start the engine again in order to drive your vehicle.

Can anyone else monitor my vehicle?

No. The information report from your vehicle can only be accessed via the application using your login and password. If you receive e-mail alerts, only the e-mail address that you define will receive the information.

Enform Remote Compatibility


Which Apple phones are compatible with the Lexus Enform Remote mobile app?

The Lexus Enform Remote is optimized to work on the latest Apple®*-based phones with the following specifications:
- Support for iOS 7 and later
- Compatible with iPhone 4, 4S, 5, 5C, 5S
- iPhone Retina (640x960) and iPhone 5 (640x1136) screen resolutions supported
- Lexus will test major version updates of iOS each year via Apple’s beta developer’s program
- Lexus will test any new phones that Apple releases when they become available to the public

Which Android* phones are compatible with the Lexus Enform Remote* mobile app?

Lexus Enform Remote is optimized to work on the latest Android™*-based phones with the following specifications:
- Support for Android 4.0.4 to Android 4.4
- Support for most screen resolutions between (640x1136) and (1080x1920)
- Optimized for phones with (1080x1920) screen resolution
- Lexus will test major updates to the Android OS as soon as Google makes them available on a phone to consumers

Enform Service Connect Information


What is Lexus Enform Service Connect?

Lexus Enform Service Connect* is a feature of your Lexus Enform Safety Connect* subscription. Service Connect delivers to you and your dealer information regarding the health of your vehicle in the form of Vehicle Health Reports and Alert Notifications on maintenance and trouble conditions, by using the embedded telematics hardware in your vehicle to collect and transmit your vehicle's health and status information.

What equipment is required for Lexus Enform Service Connect?

Lexus Enform Service Connect requires your vehicle to have embedded telematics hardware which is used to transmit your vehicle diagnostic data. All MY16 and newer Lexus vehicles will be capable of using Lexus Enform Service Connect.

What type of data is collected and transmitted from my vehicle to create the Vehicle Health Report?

The data transmission includes odometer and/or oil life, Diagnostic Trouble Codes (DTC) and related data from the vehicle’s on-board diagnostic (OBD) system. Related data includes, but is not limited to, vehicle speed, engine coolant temperature, fuel injection volume, and engine rotation per minute (RPM). Please see the terms and conditions for more details at www.lexus.com/enform.

Who receives the data that is collected?

Toyota Motor Corporation (TMC), Lexus and your dealer.

How is the collected data used?

The data is being used for quality confirmation, trend analysis, product development and to deliver services to you, including the Vehicle Health Report and Alert Notifications.

Will I be able to access the data that is collected and transmitted from my vehicle to Lexus?

You will be able to access the Vehicle Health Reports but will not have access to the raw data fields your vehicle transmits.

If I have questions about the collection, use and sharing of the Vehicle Health Report and its data, where do I direct these questions?

Call Customer Service at 1-800-255-3987.

How do I enroll for Lexus Enform Service Connect?

You must enroll in Lexus Enform Safety Connect and opt in to Service Connect. You can enroll at your dealer or by calling Enform Customer Support at 1-800-255-3987. In order to view your Vehicle Health Report, you must also register at LexusDrivers.com.

Is the Lexus Enform Service Connect feature retroactive to previous model years?

No, Lexus Enform Service Connect will not be retroactive. It will be available beginning with 2016 model year vehicles.

What model years have the Lexus Enform Service Connect feature?

Lexus Enform Service Connect will launch on 2016 model year vehicles starting in August 2015.

Are L/Certified vehicles eligible for a Lexus Enform Service Connect complimentary trial?

No, L/Certified vehicles do not have a complimentary trial period.

Does Lexus Enform Service Connect include a complimentary trial?

Yes, Lexus Enform Service Connect includes a one-year complimentary trial which begins on the date of purchase of a new vehicle only.

What is the cost to renew Lexus Enform Service Connect?

For the most up-to-date pricing, please visit www.lexus/enform.

Can anyone else in my family use Service Connect and view Vehicle Health Reports?

Yes, any additional subscriber that is on your Safety Connect subscription can have access to Service Connect. Only the primary subscriber can add additional subscribers. Any additional subscriber must also register for a Lexus Drivers account. You can add subscribers by calling Enform Customer Support at 1-800-255-3987.

The person I sold my vehicle to can see my previous health reports. Will they have access to any of my personal information?

No, the Vehicle Health Reports do not contain any customer contact information, but they will include the VIN.

Enform Service Connect Maintenance Notification


What is a Maintenance Notification?

These notifications are related to the scheduled maintenance events as described in the Vehicle Maintenance Manual. These notifications are sent from the vehicle to you and your preferred Dealer.

Will Maintenance Notifications be transmitted to my Dealer?

Yes, Maintenance Notifications will be transmitted to your preferred Dealer and they can view them in their internal systems.

Which Dealer receives the Maintenance Notifications transmitted from the vehicle?

Your preferred Dealer will receive Maintenance Notifications transmitted from the vehicle.

What is a preferred Dealer?

The initial preferred Dealer is the Dealer from whom you purchased your vehicle. Our system will update your preferred Dealer if you visit a Dealership for two consecutive service appointments.

How can the preferred Dealer be changed?

You can change your preferred Dealer by logging in to your Lexus Drivers account or the My Lexus and Beyond mobile app.

Will I receive a phone call when my Dealer receives Maintenance Notifications?

You can opt in to receive phone calls from the Dealer by selecting this preference in your Lexus Drivers account or My Lexus and Beyond mobile application.

How will I receive Maintenance Notifications?

Receipt of Maintenance Notifications is based on your preferred notification method. Notification methods available to you are e-mail (default), phone by Dealer or a push notification via My Lexus and Beyond mobile app. You may change your notification preference in your Lexus Drivers account or My Lexus and Beyond mobile application.

How will Dealers know which Subscriber to contact when receiving Maintenance Notifications?

The Dealer's internal systems will allow them to see which Subscribers have selected to be contacted by the Dealer.

Enform Service Connect Vehicle Alert Notification


What is a Vehicle Alert Notification?

Vehicle Alert Notifications are sent to you when your vehicle reports a malfunction-related event. Vehicle alerts are also viewable on the Vehicle Health Report.

How will I receive the Vehicle Alert Notification?

Receipt of the Vehicle Alert Notification is based on your preferred notification method. Notification methods available to you are e-mail (default), phone by Dealer or a push notification via My Lexus and Beyond (MLAB) mobile app. You may change your notification preference by logging in to your Lexus Drivers account or My Lexus and Beyond mobile application.

Is the Vehicle Alert Notification in real time?

No, the Vehicle Alert Notification is not in real time. The notification will be triggered by Toyota's telematics data center after it receives the vehicle information.

Will Vehicle Alert Notifications be transmitted to the Dealer?

No, Vehicle Alert Notifications will not be transmitted to the preferred Dealer. However, the Dealer will be able to view the current vehicle status, including the vehicle alert, by conducting a VIN lookup in their internal systems.

Enform Service Connect Vehicle Health Report


What is a Vehicle Health Report (VHR)?

The Vehicle Health Report (VHR) is a report that contains vehicle maintenance and malfunction status which is derived from the diagnostic data transmitted from the vehicle. It also contains service campaign and safety recall information related to that specific vehicle.

Is the Vehicle Health Report printable?

Yes, the Vehicle Health Report can be printed and saved.

Can I receive the Vehicle Health Report on my smartphone?

Yes, the Vehicle Health Report is available to view on the My Lexus and Beyond mobile app.

How long is a Vehicle Health Report available?

Historical Vehicle Health Reports are available for 12 months.

When is a Vehicle Health Report generated?

A Vehicle Health Report is generated monthly, when an event occurs (maintenance/vehicle alert) or on demand.

Where can I view the Vehicle Health Report?

The Vehicle Health Report is viewable through LexusDrivers.com and the My Lexus and Beyond mobile app.

What is oil degradation?

Information on the quality of the oil.

What type of information is provided on the Vehicle Health Report?

The Vehicle Health Report will list:
- Safety recalls
- Service campaigns
- Current vehicle alerts
- Maintenance information
- Vehicle status

Enform Service Connect Registration


Can I opt out of Lexus Enform Service Connect?

Yes, you can opt out of Lexus Enform Service Connect by calling Enform Customer Support at 1-800-255-3987. Opting out of the service will prohibit data from being transmitted from the vehicle.

Is a Lexus Enform Safety Connect subscription required in order to get Service Connect?

Yes. You must be enrolled in Lexus Enform Safety Connect and must have opted in for Enform Service Connect. If you do not have Lexus Enform Safety Connect, you can enroll by calling Enform Customer Support at 1-800-255-3987.

Do I need to wait for the confirmation e-mail advising me that my vehicle is transmitting data to register on LexusDrivers.com?

No, you can register on LexusDrivers.com before receiving the confirmation e-mail.